Yumi Hamahata
Social Work And Hospitality
Machida
Summary
Versatile professional with experience spanning hospitality and social work, notably at LITALICO Inc., where I excelled in client needs assessment and crisis management. Skilled in both customer service and data entry, I've successfully advocated for clients' rights and enhanced guest experiences, demonstrating a commitment to excellence and empathy in every interaction.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Restaurant Waiter
KIKI Shiretoko Natural Resort
01.2025 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained clean and organized dining areas for optimal guest experience.
Social Worker
LITALICO Inc.
04.2021 - 12.2023
- Supported people with handicaps to get a job and continue working in a company.
- Supported clients and families with empathy and compassion during difficult times.
Receptionist
Manryo Inc.
05.2019 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Education
Bachelor of Arts - Anthropology
Tokyo Metropolitan University
Tokyo, Japan 04.2001 -
Skills
Service quality
Client needs assessment
Motivational enhancement therapy
Data entry
Telephone skills
Travel arrangements
Backpacker travel
Traveled 25 countries in a year by backpacking. All planed by myself, did about 10 homestay experiences with Workaway.
Timeline
Restaurant Waiter
KIKI Shiretoko Natural Resort
01.2025 - Current
Social Worker
LITALICO Inc.
04.2021 - 12.2023
Receptionist
Manryo Inc.
05.2019 - 04.2020
Bachelor of Arts - Anthropology
Tokyo Metropolitan University
04.2001 -