Yume Kawakami

・Managed time efficiently in order to complete all tasks within deadlines.

・Localization of the US E-commerce site of server and storage pages
Page example; https://www.lenovo.com/jp/ja/servers-storage/

・Led the Japan tester team of five
・Led meetings required urgent bug fixing
・route cause determination and workaround for issues that can't be fixed in a few days
・all bug tickets management including overseas , mainly Asia pacific , Australia , US , India
・Led progress management of 3 countries (Japan , Australia , India )
・Led daily and weekly meetings with overseas testers and developers
・Helped in requirement definition for UAT(User Acceptance Test)and FOT testing
・Helped in account settings prior testing for all testers including over seas
・Updating documents that have all test progress

・Proposals on MDF based on terms and conditions to sales
・Approve plans from partners (overseas headquarters was required)
・helped organizing MDF budget events

• Led new account development.
• Led after sales support.
• Highest contract expand from 100 accounts to 1500 accounts.
• Exhibition management.
• Year planning of product content release.
• Staff training.
• Sent out monthly newsletters detailing new contents and features.
• Succeeded price increase negotiation of up to 380% to 40 out of 70
existing contracts

Purchasing Department

Sep,2014 - Dec,2016

・Processing orders using SAP.
• Led the Overseas Division for a year.
• Handled new transaction orders and set shipping agreements.
• Delivery adjustments with the custom house in Japan.
• General delivery adjustments.
• Creating purchase order for invoice.
• Troubleshooting
• Product maintenance data input.

Marketing
April,2017 - Jan,2019
• Managing internal maintenance orders.

・Handled the logistics of picking up and delivering items.
• Accurately processed order via FAX and online.
• Instructing delivery companies when needed.
• Complaint handling.
• Time schedule handling

Sales staff
Oct,2010 - Jan,2012
• Managed opening the store and closing the store.
• Handled cash transactions.
• Handled food with sanitation and safety.
• Took on extra shifts based on the needs of the store.
• Answered phones and relayed important messages.
• Organized and maintained stock orders prior to shelving.
• Maintained adequate stock of necessary equipment.
• Complaint handling.
Concierge
Jan,2012 - Feb,2013
• Received and arranged special requests from guests.
• Managed front desk tasks for all rooms.
• Received and arranged special requests from guests.
• Managed front desk tasks for all rooms.
• Handled food with sanitation and safety.
• Organized and maintained stock orders prior to shelving.
• Maintained adequate stock of necessary equipment.
• Responded to guest requests for special arrangements or services, such as
transportation arrangements and reservations.
• Greeted guests upon arrival and departure on a daily basis.