Yukino Fukuyama
Kagoshima
Summary
Experienced sales and customer service skill. I excel in delivering exceptional customer service, managing tasks efficiently, and My strong teamwork skills and ability to handle diverse situations with professionalism have consistently contributed to positive customer experiences. Holding a degree in English since 2017, I possess excellent communication skills all over the world. I am eager to bring my expertise, enthusiasm, and winning attitude to your team, and I am committed to contributing to your establishment's success by providing outstanding skills and services.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Spa Attendant
Rosewood Miyakojima
06.2025 - 09.2025
- Maintained cleanliness and organization of spa facilities, ensuring a welcoming environment for guests in ultra luxury hotel.
- Collaborated with spa staff to streamline check-in processes, improving overall efficiency and guest experience.
Sales Representative
JO SHOWA TRADING LTD
04.2024 - 05.2025
- - working as a team leader of distributing company
- - dealing with many clients regarding export from Japan
- - developing long term relationship with clients mostly restaurants and cafes
Reception manager
SALT AND PARTNERS UK LTD
06.2022 - 04.2024
- - management skills for 3-5 team member at the reception area.
- - organizing reservations and guest inquiry
- - solving problems/customer complaints
Front Desk Receptionist
LONDON'S BEST HOSTELS LTD
08.2021 - Current
- - Providing customer service and dealing with third part companies (like Booking.com, Agoda)
- - Managing the correspondence with guests, emails, phone calls and reviews
- - Co-working in a team of 20 people, but mainly working independently
- - Creating a welcoming atmosphere for guests and staffs
Costumer service officer and Shop assistant
NITORI CO., LTD
05.2020 - 05.2021
- - Dealing with customer inquiries and solving customer complaints
- - Sorting paperwork (invoices, purchase orders), using Office Package software - Excel, Word
Reception assistant
HEART OF GOLD HOSTEL
03.2018 - 02.2019
- - Providing customer service and assisting fast-paced front-desk operations
Sales in Sales Department
STARTIA HOLDINGS, INC.
03.2017 - 03.2018
- - Selling marketing tools such as CMS or Google advertisement to targeted companies
- - Expanding the service availability of the company by engaging new clients and agreements
Bartender
BRITISH PUB HUB
03.2014 - 03.2018
- - Working in an international and dynamic bar
- - Engaging with people and smoothing customer's experience
Education
English
Kyoto Sangyo University
Kyoto01.2017
Skills
- Customer Service
- Teamwork
- Reservation Management
- Sales
LANGUAGES
Japanese
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Intermediate (B1)
Certification
TOEIC score 855, Driving license
EXTRA-CURRICULAR ACTIVITIES
VOLUNTEER PRIME BACKPACKERS ANGEL FEB 2020 - JUL 2020 Worked as volunteer in a hostel in London VOLUNTEER QUEEN HOSTEL NOV 2018 - FEB 2019 Worked as volunteer in a hostel in Milan
Timeline
Spa Attendant
Rosewood Miyakojima
06.2025 - 09.2025
Sales Representative
JO SHOWA TRADING LTD
04.2024 - 05.2025
Reception manager
SALT AND PARTNERS UK LTD
06.2022 - 04.2024
Front Desk Receptionist
LONDON'S BEST HOSTELS LTD
08.2021 - Current
Costumer service officer and Shop assistant
NITORI CO., LTD
05.2020 - 05.2021
Reception assistant
HEART OF GOLD HOSTEL
03.2018 - 02.2019
Sales in Sales Department
STARTIA HOLDINGS, INC.
03.2017 - 03.2018
Bartender
BRITISH PUB HUB
03.2014 - 03.2018
English
Kyoto Sangyo University