Yuki Oka
IT Manager
TOKYO
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
IT Specialist
Lanxess Japan
TOKYO
10.2021 - Current
- Configured hardware, devices and software to set up work stations for employees.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and VPN.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Performed server backups and changed and replaced backup tapes daily.
- Patiently walked individuals through basic troubleshooting tasks.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Submitted service tickets for equipment maintenance requests.
- Researched product and issue resolution tactics to address customer concerns.
- Documented support interactions for future reference.
- Translated complex technical issues into digestible language for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Configured hardware and granted system permissions to new employees.
- Promoted efficiency among departments with prompt resolution of system issues.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Responded promptly to incoming sales leads and requests for technical support.
- Assisted with updating technical support best practices for use by team.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to [Type] technical support needs.
Pharmacovigilance IT
Aspen Japan
Chiyoda, Tokyo
12.2018 - 09.2021
- Supported inspections, visits and audits as well as CAPAs management.
- Reviewed, compiled and analyzed data for safety database management.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Drafted technical documents such as deviation reports and trend analyses.
- Guided organizational technology strategy and roadmaps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Coordinated technical training and personal development classes for staff members.
- Partnered with project team members to identify and quickly address problems.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Carried out day-to-day duties accurately and efficiently.
- Conducted research, gathered information from multiple sources and presented results.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend and holiday shifts.
- Onboarded new temps by entering employee information into systems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Prepared variety of different written communications, reports and documents.
- Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
- Adhered to social distancing protocols and wore mask or face shield.
- Worked with customers to understand needs and provide excellent service.
- Created plans and communicated deadlines to complete projects on time.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
IT Manager
Edmund Optics
Yokote, Akita
01.2018 - 12.2018
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Partnered with project team members to identify and quickly address problems.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Wrote policy, procedure and manuals governing internal IT use.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Guided organizational technology strategy and roadmaps.
- Created and terminated user's accounts from start to finish in business applications.
- Customized and repaired technology based on staff requests.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Assisted in development of long-term strategies to grow department and resources.
- Updated customers and senior leaders on progress and roadblocks.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Coordinated technical training and personal development classes for staff members.
IT Manager
Alexion Pharma
Shibuya, Tokyo
05.2014 - 09.2017
- Guided organizational technology strategy and roadmaps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Wrote policy, procedure and manuals governing internal IT use.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Updated customers and senior leaders on progress and roadblocks.
- Assisted in development of long-term strategies to grow department and resources.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Partnered with project team members to identify and quickly address problems.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Created and terminated user's accounts from start to finish in business applications.
- Oversaw IT department operations and training.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Customized and repaired technology based on staff requests.
- Coordinated technical training and personal development classes for staff members.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs and monitored performance.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Maintained compliance with regulatory parameters in complex projects with overlapping policies.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Managed [Number] project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
- Identified plans and resources required to meet project goals and objectives.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Managed projects from procurement to commission.
- Provided detailed product orders based on project drawings and technical specifications.
- Drove team success through shared vision and recognition of quality performance.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Led and managed staff of [Number] team members engaged in administering complex IT infrastructure.
- Designed, documented and executed system upgrades and patch management using update manager.
- Developed project plans identifying key issues, approaches and performance metrics.
- Led project teams through design, construction and launch process.
- Organized internal audits and led efforts to determine and remedy deficiencies.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Accelerated progress by continually reviewing performance, budgets and project timelines.
- Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.
- Made decisions independently and collaboratively on [Type]-related challenges.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Planned, designed and scheduled phases for large projects.
- Modified and directed project plans to meet organizational needs.
- Proposed and implemented system enhancements to improve performance and reliability of storage environment.
IT Assistant Manager
Coleman
TOKYO, 東京都
01.2013 - 04.2014
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Coordinated [Type] projects, defined scope and managed milestones.
- Oversaw development and implementation of improvements to support and network operations.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
- Communicated regularly with customers concerning data exchange and technology integration.
- Developed and maintained courteous and effective working relationships.
- Created plans and communicated deadlines to complete projects on time.
- Monitored company inventory to keep stock levels and databases updated.
- Handled [Number] calls per day to address customer inquiries and concerns.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in team-building activities to enhance working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Conducted research, gathered information from multiple sources and presented results.
- Participated in designing, scaling and implementing databases created to customer specifications.
- Implemented NetWeaver and J2EE platform.
- Architected SAP solutions by prioritizing simplicity, appropriate scale, resiliency and maintainability.
- Traveled to client locations to implement SAP solutions and offered post-installation support services.
- Recommended and built custom indexes within SAP database solutions.
- Recommended hardware sizing, installation and configuration plans.
- Performed root cause analysis on technical issues and developed effective resolutions.
- Reviewed technical specifications of deliverables and recommended improvements.
- Aided in problem resolution tasks via in-person and on-call availability, maintaining resolution rate of [Number]%.
- Applied necessary support packs to SAP and Oracle products, maintaining up-to-date and secure software installations.
- Designed performance testing protocols for several SAP products.
- Managed system performance and user profiles.
- Performed quality assurance testing of new installations and recently updated software solutions, checking for functionality and compatibility issues.
- Installed kernel upgrades per technical documentation guidelines, adhering to SAP's best practices.
- Operated within several environments such as IBM AIX, Linux Affinity and others.
- Drafted database reorganization strategies to reduce hardware and operational waste.
- Integrated third-party software into SAP-based solutions and installations, verifying compatibility and interoperability.
- Tuned performance of SAP products to meet prescribed needs of [Type] department.
- Coached and supported third-party clients, creating self-sufficient competencies within customer service personnel.
- Designed deployment automation solutions to expedite implementation of SAP solutions.
IT Assistant Manager
Getinge
Minato-ku, Tokyo
2008.10 - 2012.10
- Created plans and communicated deadlines to complete projects on time.
- Communicated regularly with customers concerning data exchange and technology integration.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Handled [Number] calls per day to address customer inquiries and concerns.
- Conducted research, gathered information from multiple sources and presented results.
- Participated in team-building activities to enhance working relationships.
- Oversaw development and implementation of improvements to support and network operations.
- Developed and maintained courteous and effective working relationships.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Coordinated [Type] projects, defined scope and managed milestones.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Monitored company inventory to keep stock levels and databases updated.
IT Coordinator
Arch Chemicals
Minato-ku, Tokyo
05.2006 - 09.2008
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Developed and initiated projects, managed costs and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to commission.
- Accelerated progress by continually reviewing performance, budgets and project timelines.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Planned, designed and scheduled phases for large projects.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Maintained compliance with regulatory parameters in complex projects with overlapping policies.
- Modified and directed project plans to meet organizational needs.
- Provided detailed product orders based on project drawings and technical specifications.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Led project teams through design, construction and launch process.
- Made decisions independently and collaboratively on [Type]-related challenges.
- Drove team success through shared vision and recognition of quality performance.
- Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.
- Identified plans and resources required to meet project goals and objectives.
- Maintained clear communication with precise technical writing to document and inform critical processes.
Administrative Assistant
Kuraishi Design
El Cerrito, California
01.2004 - 12.2005
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Interacted with vendors to purchase and set up equipment and services.
- Created presentations to inform, motivate and persuade internal and external audiences.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Edited documents to improve accuracy of language, flow and readability.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Managed relational database to store information for reference, reporting and analysis.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Screened visitors and issued badges to maintain safety and security.
- Leveraged accounting software to manage expenses and keep track of finances.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Set up conference rooms, technology and materials to facilitate meetings.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Offered technical support and troubleshot issues to enhance office productivity.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Business Consultant
Pasco
Meguro, Tokyo
04.2001 - 12.2003
- Introduced new methods, practices and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed as consultant for startup business in areas of marketing, logistics and training to various behavioral healthcare service professionals.
- Cultivated customer relationships by advising clients on repayment plans.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Led corrective action plans, procedure development, staff performance reviews and training programs.
- Devised strategies to improve organization efficiency and optimize group management.
- Propelled domestic companies into international markets through strategic business planning.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Refocused [Type] and [Type] teams to meet changing [Type] demands.
- Offered expertise on employee and business development plans to enhance implementation and routine oversight.
- Developed complete business plans and operational strategies for new and existing business.
- Wrote and realigned functional specifications, feasibility analysis and requirements definitions to facilitate smooth and efficient improvement strategies.
- Strengthened [Area of expertise] by reviewing process data, developing solutions and monitoring implementation.
- Conferred with customer account representatives to service accounts and bring in more than $[Amount] in yearly sales.
- Prepared annual budgets with controls to prevent overages.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Investigated [Area of expertise] to devise strategic initiatives improving operational structures, policies and management systems.
- Organized and oversaw solid business portfolio bringing in [Number]% of revenue objective in [Number] years.
- Managed more than [Number] client business projects in [Year].
- Liaised with senior officers for ongoing quality assurance program integrity.
- Assisted with identifying, interviewing and testing top talent to optimize productivity.
- Provided personalized business consulting and overhauled services to strengthen client success.
- Evaluated suppliers to maintain cost controls and improve operations.
Education
MBA - Geographical Information Technology
Tokyo Science University
Tokyo 04.1999 - 03.2001
Bachelor of Science - Geographical Information Technology
Tokyo Science University
Tokyo 04.1995 - 03.1999
Skills
Requirements analysis
Business process re-engineering
Project planning and development
Operations monitoring
Body composition analysis
Digital marketing proficiency
Network security oversight
Security metrics
Certification
CompTIA ITIL
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
On the whole, human beings want to be good, but not too good and not quite all the time.
George Orwell
Timeline
IT Specialist
Lanxess Japan
10.2021 - Current
Pharmacovigilance IT
Aspen Japan
12.2018 - 09.2021
IT Manager
Edmund Optics
01.2018 - 12.2018
IT Manager
Alexion Pharma
05.2014 - 09.2017
IT Assistant Manager
Coleman
01.2013 - 04.2014
IT Assistant Manager
Getinge
2008.10 - 2012.10
IT Coordinator
Arch Chemicals
05.2006 - 09.2008
Administrative Assistant
Kuraishi Design
01.2004 - 12.2005
Business Consultant
Pasco
04.2001 - 12.2003
MBA - Geographical Information Technology
Tokyo Science University
04.1999 - 03.2001
Bachelor of Science - Geographical Information Technology
Tokyo Science University
04.1995 - 03.1999