Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic
YUKARI ITO

YUKARI ITO

Katsushika,13

Summary

Proven track record in enhancing customer satisfaction and team performance, notably at Plantation Bay Resort And Spa. Adept in problem-solving and multitasking, I leverage strong communication and collaboration skills to achieve and exceed goals. Demonstrated ability to adapt and learn quickly, driving continuous improvement in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Self Employee

English School and Shop Owner
11.2014 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.

English Instructor

Public Elementary School
04.2021 - 03.2024
  • Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.
  • Assigned books and other materials to improve reading comprehension.
  • Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
  • Developed interesting lectures and educational activities to maximize learning within classroom.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Planned, prepared and delivered lessons

Guest Service Officer

Plantation Bay Resort And Spa
11.2012 - 11.2013
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
  • Evaluated team performance regularly through constructive feedback sessions aimed at enhancing customer service skills.
  • Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
  • Managed concierge services, making arrangements for dining, entertainment, and travel as requested by guests.

Guest Relations Officer

Imperial Palace Waterpark Resort
11.2011 - 11.2012
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Assisted guests with check-ins, account inquiries, and any additional services needed.

Japanese Guest Service Officer

Alegre Beach Resort
06.2011 - 11.2011
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
  • Maintained detailed records of guest reservations, preferences, and special requests to personalize their stay.
  • Implemented training programs for new Guest Service Officers to familiarize them with hotel policies and procedures.

Front Office Receptionist

Tokyo Dome Hotel
06.2010 - 07.2011
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.


Airport Ground Staff

All Nippon Airways
09.2008 - 05.2009
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Front Desk Receptionist, Bell, F&B, Banquet

New Otani Tokyo
04.2007 - 08.2008
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Education

Bachelor of Arts - English Language And Literature

Shirayuri University
Chofu-shi, Tokyo
03.2007

Skills

  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Customer Service
  • Problem-Solving
  • Multitasking

Hobbies

I love to travel all over the world. Every year, I travel 4 or 5 times with my family or by my self.

The purpose of my travel is not only making fun or relax but also seeing historical places, culture and people.

I have been practicing Kendo and piano since I was three years old. Kendo makes me strong and gives me patient which is unwavering belief in every scene.


Languages

Japanese
Native language
English
Upper intermediate
B2
bisaya
Beginner
A1

Timeline

English Instructor

Public Elementary School
04.2021 - 03.2024

Self Employee

English School and Shop Owner
11.2014 - Current

Guest Service Officer

Plantation Bay Resort And Spa
11.2012 - 11.2013

Guest Relations Officer

Imperial Palace Waterpark Resort
11.2011 - 11.2012

Japanese Guest Service Officer

Alegre Beach Resort
06.2011 - 11.2011

Front Office Receptionist

Tokyo Dome Hotel
06.2010 - 07.2011

Airport Ground Staff

All Nippon Airways
09.2008 - 05.2009

Front Desk Receptionist, Bell, F&B, Banquet

New Otani Tokyo
04.2007 - 08.2008

Bachelor of Arts - English Language And Literature

Shirayuri University

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