Yuhan Ding
Digital Marketing
Tokyo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced IELTS tutor with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Convenience Store Clerk
711
Tokyo
06.2021 - Current
- Complied with company guidance and state and federal laws to control sales of tobacco, alcohol and [Type] products.
- Issued detailed receipts to every paying customer as proof of purchase and to avoid discrepancies.
- Provided correct change for purchases to avoid customer confusion or disputes.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
IELTS Tutor
Global IELTS
Ningxia
05.2019 - 09.2023
- Work with HR on course scheduling
- Answer students and parents questions about the course schedule and learning progress
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
- Maintained positive attitude and affirmatively communicated with each student.
Education
BBA - Financial Management
Yinchuan University of Energy
Ningxia,China 09.2015 - 06.2019
Exchange Student - Business
University of Northumbria
Newcastle UK 09.2017 - 01.2018
No Degree - Japanese
Tokyo Sanritsu School
Tokyo 10.2019 - 03.2022
Master of Arts - Digital Marketing
Tokyo International University
Tokyo 04.2022 - Current
Skills
TOEFL 102
undefinedTimeline
Master of Arts - Digital Marketing
Tokyo International University
04.2022 - Current
Convenience Store Clerk
711
06.2021 - Current
No Degree - Japanese
Tokyo Sanritsu School
10.2019 - 03.2022
IELTS Tutor
Global IELTS
05.2019 - 09.2023
Exchange Student - Business
University of Northumbria
09.2017 - 01.2018
BBA - Financial Management
Yinchuan University of Energy
09.2015 - 06.2019
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