Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Yuan Gao

Yuan Gao

Qingdao

Summary

Dynamic customer service professional with experience at Qingdao Haipeng Bay Crowne Plaza Resort Hotel, excelling in complaint resolution and guest assistance. Known for cross-cultural adaptation and a high-energy attitude, I effectively managed guest inquiries and enhanced service standards, ensuring memorable experiences in a fast-paced hospitality environment.

Overview

1
1
year of professional experience
2
2
Languages

Work History

Customer Service Representative

Qingdao Haiyong Bay Crowne Plaza Resort Hotel
08.2025 - 12.2025
  • Welcomed both local and international guest and handled smoother procedures
  • Responded guests questions and concerns with patience and professionalism, and referred more complex issues to supervisor when needed
  • Accurately managed guests information and followed hotel service standards and front desk procedures
  • Remained flexible and service-minded while rotating shifts, including weekends and public holidays

Hospitality Worker

Now Here Hotel
02.2025 - 06.2025
  • Assisted guests with check-in and Check-out as well as daily inquiries
  • Supported food & beverage service during meal times
  • Handled basic guest requests in english and Chinese
  • Performed room cleaning, preparation, and public area maintenance
  • Worked Flexible hours in a service-oriented environment

Education

Bachelor of Arts - Graphic Designer

Nanchang Business College of JXAU
Jiang Xi, China
06.2024

Skills

Complaint resolution

Timeline

Customer Service Representative

Qingdao Haiyong Bay Crowne Plaza Resort Hotel
08.2025 - 12.2025

Hospitality Worker

Now Here Hotel
02.2025 - 06.2025

Bachelor of Arts - Graphic Designer

Nanchang Business College of JXAU
Yuan Gao