Youjia Ou
Japanese
Tokyo
Summary
Strong communication skills. Able to handle the balance between customer requests and regulations of the company. Familiar with Japanese business manners. High level of hospitality. Excellent ability of memory, able to remember details in every process.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
After-service Assitant
Huawei
Tokyo
06.2021 - Current
- Deliver replacements to customer locations at a specific time and check every detail in a case.
- Communicate service details with customers and deal with customer requests rapidly.
- Provided professional services and effectively support in a dynamic and fast-paced work environment.
- Assisted with day-to-day operations, training new team member about the process, host a bilingual meeting every two weeks.
Front Desk Receptionist and Assiatant
Almedica
Tokyo
12.2020 - 05.2021
- Answered phone call and transferred callers to appropriate staff member.
- Scheduled, coordinated and confirmed appointments of customers.
- Completed data entry and filing to keep records updated for easy retrieval.
- Welcomed customers and helped them get ready before treatment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Clerk and Cashier
Mecury
Tokyo
03.2018 - 11.2020
- Explain every detail to the customer about the service plan and make a contract with them.
- Engaged in increase sales in the period of the campaign.
- Performed cash, card and check transactions to complete customer purchases.
- Assisted customers with returns, refunds and resolving transaction issues.
Quality Control Inspector
Vigorous Lighting
Huizhou
05.2016 - 07.2017
- Receive customer complaints about quality issues and discuss with production team members to solve the problems in the specific production process.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Reported the solution to supervisor and Japanese customers.
Front Desk Receptionist
Online Tech
Huizhou
01.2015 - 03.2016
- Answered the phone call to respond to inquiries and transfer calls to correct departments and personnel.
- Check the attendances sheets, analyze and report to financial department.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
College Diploma - Asian Languages And Literatures
Chengdu Neusoft University
Dujiangyan City,Sichuan 09.2011 - 06.2014
Skills
TOEIC Listening&Reading 785
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
After-service Assitant
Huawei
06.2021 - Current
Front Desk Receptionist and Assiatant
Almedica
12.2020 - 05.2021
Sales Clerk and Cashier
Mecury
03.2018 - 11.2020
Quality Control Inspector
Vigorous Lighting
05.2016 - 07.2017
Front Desk Receptionist
Online Tech
01.2015 - 03.2016
College Diploma - Asian Languages And Literatures
Chengdu Neusoft University
09.2011 - 06.2014
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