Yiming Yang
Calgary
Summary
The economic knowledge I acquired in university aroused my strong interest in the finance sector, and after graduation I decided to pursue a qualification in the Canadian Securities Course. Based on compliance with the Standards of Conduct and Ethical Guidelines published by IIROC, I will be committed to helping clients achieve the most satisfactory results through effective communication, professional experience, and professional knowledge. Highly-motivated employee with desire to take on new challenges. Looking for a long term career in the field of banking to realize my self-worth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aucomm Calgary Car Rental
CALGARY
03.2024 - 05.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Implemented innovative methods for streamlining the customer service process.
- Maintained updated knowledge through continuing education and advanced training.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
Purchasing Assistant
DIVIDE
GuangZhou
05.2021 - 05.2022
- Gathered, organized and analyzed market data (Excel) to support purchasing decisions through visual presentation of data analysis results (Rstudio), with the aim of reducing procurement costs and improving procurement efficiency.
- Received and reviewed department material requests, and placed orders based on demand and available funds.
- Supported supplier selection, evaluation and relationship maintenance by analyzing their key metrics such as quality of supply, speed of delivery, price, etc., in order to obtain the best supplier selection.
- Prepared procurement reports, summarized procurement data, analyzed procurement costs and performance, reported procurement progress and results to leaders, and put forward decision-making suggestions.
- Maintained communication with suppliers and internal departments to solve problems in the procurement process
Education
Some College (No Degree) - Canadian Securities Course
Canadian Securities Institute
Moody's Analytics Training & Certification Service07-2024
Bachelor of Arts - Economics
University of Calgary
2500 University Dr NW, Calgary, AB T2N 1N402-2024
Skills
- Company Analysis
- Securities Advice And Trading
- Industry And Economic Analysis
- Benefits And Risks Analysis Of Various Types of Securities
- Capital Markets Analysis
- Proficiency in Microsoft Office
- Client Services
- Mortgage Calculation And Appraisals
Certification
- CSC (Canadian Securities Course)
Language
English, Cantonese, Mandarin
Timeline
Customer Service Representative
Aucomm Calgary Car Rental
03.2024 - 05.2024
Purchasing Assistant
DIVIDE
05.2021 - 05.2022
Some College (No Degree) - Canadian Securities Course
Canadian Securities Institute
Bachelor of Arts - Economics
University of Calgary
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