Yeohun Hong
Tokyo
Summary
Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner.
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
2
2
years of professional experience
Work History
Hotel Front Desk Clerk
Hyatt Centric Ginza Tokyo
03.2023 - Current
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Resolved service-related problems and documented actions in system.
- Trained new staff members in customer service techniques and hotel operations.
- Developed and maintained positive relationships with guests for satisfaction.
Hotel Front Desk Clerk
Park Haytt Niseko Hanazono
01.2025 - 02.2025
- Resolved service-related problems and documented actions in system.
- Monitored staff performance and provided feedback and guidance.
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Tourism And Hospitality
Meikai University
Chiba, Japan03-2023
Skills
- Hotel recordkeeping
- Welcoming guests
- Greeting guests
- Concierge service
- Guest relations
- Customer service
Languages
Korean
Native language
Japanese
Advanced
C1
English
Upper intermediate
B2
Timeline
Hotel Front Desk Clerk
Park Haytt Niseko Hanazono
01.2025 - 02.2025
Hotel Front Desk Clerk
Hyatt Centric Ginza Tokyo
03.2023 - Current
Tourism And Hospitality
Meikai University
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