YASAS KARUNANAYAKA
Hotelier
602, 5-31, Mochigahama, Beppu, Oita
Summary
Proven achiever with a strong background in customer service and guest relations, honed at Tsubasa Co., LTD. Expert in streamlining processes for efficiency, enhancing customer satisfaction, and mentoring teams. Fluent in Japanese and English, excels in problem-solving and time management, significantly improving service delivery and operational compliance.
Overview
17
17
years of professional experience
Work History
Front Desk Concierge
Tsubasa Co.,LTD.
05.2017 - Current
- Streamlined check-in and check-out processes for increased efficiency and improved guest experience.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Maintained up-to-date knowledge of hotel policies, procedures, events, promotions, ensuring accurate information was communicated to guests.
- Assisted in training new team members on front desk procedures and best practices for exceptional service delivery.
- Performed administrative tasks, including filing paperwork, maintaining inventory of office supplies, coordinating maintenance requests, processing payments accurately and balancing cash drawer at the end of each shift.
Branch Executive
Colombo Stock Exchange LTD
04.2011 - 03.2015
- Educated clients on financial topics and best practices by delivering presentations on personal finance and investing topics, educating clients and the general public about best practices for wealth management.
- Participated in continuing education programs to stay current with evolving industry trends, regulations, and product offerings.
- Streamlined communication between investment advisors and support staff, resulting in improved efficiency and client service.
Cash Officer
Union Bank of Colombo PLC
11.2007 - 12.2010
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
- Resolved complex account issues promptly, maintaining high levels of customer satisfaction and loyalty.
- Conducted regular audits of branch activities to ensure compliance with regulatory requirements and internal policies.
Education
Master of Science - Tourism And Hospitality Management
Ritsumeikan Asia Pacific University
Japan 04.2001 -
BBA - Business Administration (Specialized in Finance)
Unversity of Colombo
Colombo, Sri Lanka. 04.2001 -
Skills
- Customer Service and Guest Relations
- Strong multitasking
- Exceptional communication (Foreign language fluency - Japanese & English)
- Team player attitude
- Training and mentoring
- Problem-solving skills
- Administrative Skills
- Time Management
- Property Management Software
- Complaint Handling
Languages
Sinhalese
Native language
English
Proficient
C2
Japanse
Intermediate
B1
Music and Sports
- Former cricketer in school and club level in Sri Lanka.
- Acoustic Drummer (as a hobby).
Timeline
Front Desk Concierge
Tsubasa Co.,LTD.
05.2017 - Current
Branch Executive
Colombo Stock Exchange LTD
04.2011 - 03.2015
Cash Officer
Union Bank of Colombo PLC
11.2007 - 12.2010
Master of Science - Tourism And Hospitality Management
Ritsumeikan Asia Pacific University
04.2001 -
BBA - Business Administration (Specialized in Finance)
Unversity of Colombo
04.2001 -
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