Experienced hospitality professional with strong attention to detail and dynamic approach. Over 10 years in luxury F&B operations and customer service, consistently demonstrating ability to lead front-of-house teams, ensuring exceptional guest experiences in high-pressure service environments. Interpersonal and problem-solving skills honed through coordinating with international consulates and serving high-profile clientele.
Overview
13
13
years of professional experience
Work History
Hostess Lead
The Steak House, Regent Hong Kong
Hong Kong, Ibaraki
09.2022 - Current
Company Overview: Pre-Opening Team
Actively involved in the successful pre-opening of The Steak House at Regent Hong Kong, contributing to layout planning, menu walkthroughs, SOP development, and training materials
Coordinated with the management team to streamline the reservation system and guest flow operations before the restaurant’s opening
Played a key role in designing guest communication templates, dining confirmation formats, and creative guest celebration messages
Led the hostess team, managing daily floor operations including table allocation, peak-time coordination, and guest recovery strategies
Delivered personalized service to VIP and returning guests, maintaining strong guest relations and ensuring an exceptional dining experience
Worked closely with the culinary and service teams to communicate guest dietary requirements, celebration details, and pre-order arrangements
Assisted in managing guest data, analyzing dining patterns, and reporting on guest feedback to support service improvements
Regularly supported senior leadership by taking initiative in solving on-the-spot issues with professionalism and calm under pressure
Introduced creative touches for special occasions, enhancing guest satisfaction through thoughtful service and detailed coordination
Pre-Opening Team
Nurse Assistant
UMP Central
Hong Kong, Ibaraki
06.2020 - 09.2022
Supported daily clinic operations, appointment scheduling, and patient coordination
Provided administrative support and frontline service in a fast-paced medical setting
Acted as liaison with various foreign consulates for arranging medical check-ups, vaccinations, and screenings for diplomatic and international personnel
Assisted in medical form preparations and report dispatch for overseas and embassy guests
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
Hostess
InterContinental Hotel Hong Kong – The Steak House
Hong Kong
06.2018 - 04.2020
Managed front desk operations including guest greeting, table planning, and reservation systems
Acted as restaurant ambassador, ensuring guests felt welcomed and well-attended
Handled daily reservation, food trend, and customer feedback reports for management
Resolved guest concerns with professionalism and tact
Cross-trained in multiple roles to assist service team as needed
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Hostess / Captain
Porterhouse by LKF Entertainment
Hong Kong
05.2017 - 12.2017
Company Overview: Central
Managed VIP reservations, hosted large-scale events including press conferences and LKF Carnivals
Directed dining room coordination and guest seating flow
Delivered attentive VIP service and coordinated special guest requests
Reported attendance and guest engagement statistics on digital platforms
Central
Accounts and Admin Clerk
Creative Best Ltd
Hong Kong
07.2012 - 10.2014
Processed and verified invoices, debit/credit notes, and customer payment schedules
Handled customer service duties including email, phone, and in-person queries
Participated in international trade shows, preparing promotional materials and attending to clients
Assisted in front desk and reception duties as needed
Entered data into system and updated customer contacts with information to keep records current.
Input data and processed system change to generate accurate reports.
Education
Higher Diploma - International Hospitality Management
IVE (Haking Wong)
Hong Kong
09.2008 - 5 2012
HKCEE Full Certificate -
Concordian Lutheran School
Hong Kong
09.2003 - 6 2008
Skills
Strong interpersonal skills
Problem-solving skills
Excellent organizational abilities
Multitasking abilities
Team leadership
Guest relations
Creative thinking
Guest complaint resolution
Server support
Dining area maintenance
Interactive communication skills
Timeline
Hostess Lead
The Steak House, Regent Hong Kong
09.2022 - Current
Nurse Assistant
UMP Central
06.2020 - 09.2022
Hostess
InterContinental Hotel Hong Kong – The Steak House
06.2018 - 04.2020
Hostess / Captain
Porterhouse by LKF Entertainment
05.2017 - 12.2017
Accounts and Admin Clerk
Creative Best Ltd
07.2012 - 10.2014
Higher Diploma - International Hospitality Management
IVE (Haking Wong)
09.2008 - 5 2012
HKCEE Full Certificate -
Concordian Lutheran School
09.2003 - 6 2008
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