Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yannes Lam

Hong Kong,Hong Kong

Summary

Experienced hospitality professional with strong attention to detail and dynamic approach. Over 10 years in luxury F&B operations and customer service, consistently demonstrating ability to lead front-of-house teams, ensuring exceptional guest experiences in high-pressure service environments. Interpersonal and problem-solving skills honed through coordinating with international consulates and serving high-profile clientele.

Overview

13
13
years of professional experience

Work History

Hostess Lead

The Steak House, Regent Hong Kong
Hong Kong, Ibaraki
09.2022 - Current
  • Company Overview: Pre-Opening Team
  • Actively involved in the successful pre-opening of The Steak House at Regent Hong Kong, contributing to layout planning, menu walkthroughs, SOP development, and training materials
  • Coordinated with the management team to streamline the reservation system and guest flow operations before the restaurant’s opening
  • Played a key role in designing guest communication templates, dining confirmation formats, and creative guest celebration messages
  • Led the hostess team, managing daily floor operations including table allocation, peak-time coordination, and guest recovery strategies
  • Delivered personalized service to VIP and returning guests, maintaining strong guest relations and ensuring an exceptional dining experience
  • Worked closely with the culinary and service teams to communicate guest dietary requirements, celebration details, and pre-order arrangements
  • Assisted in managing guest data, analyzing dining patterns, and reporting on guest feedback to support service improvements
  • Regularly supported senior leadership by taking initiative in solving on-the-spot issues with professionalism and calm under pressure
  • Introduced creative touches for special occasions, enhancing guest satisfaction through thoughtful service and detailed coordination
  • Pre-Opening Team

Nurse Assistant

UMP Central
Hong Kong, Ibaraki
06.2020 - 09.2022
  • Supported daily clinic operations, appointment scheduling, and patient coordination
  • Provided administrative support and frontline service in a fast-paced medical setting
  • Acted as liaison with various foreign consulates for arranging medical check-ups, vaccinations, and screenings for diplomatic and international personnel
  • Assisted in medical form preparations and report dispatch for overseas and embassy guests
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.

Hostess

InterContinental Hotel Hong Kong – The Steak House
Hong Kong
06.2018 - 04.2020
  • Managed front desk operations including guest greeting, table planning, and reservation systems
  • Acted as restaurant ambassador, ensuring guests felt welcomed and well-attended
  • Handled daily reservation, food trend, and customer feedback reports for management
  • Resolved guest concerns with professionalism and tact
  • Cross-trained in multiple roles to assist service team as needed
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Hostess / Captain

Porterhouse by LKF Entertainment
Hong Kong
05.2017 - 12.2017
  • Company Overview: Central
  • Managed VIP reservations, hosted large-scale events including press conferences and LKF Carnivals
  • Directed dining room coordination and guest seating flow
  • Delivered attentive VIP service and coordinated special guest requests
  • Reported attendance and guest engagement statistics on digital platforms
  • Central

Accounts and Admin Clerk

Creative Best Ltd
Hong Kong
07.2012 - 10.2014
  • Processed and verified invoices, debit/credit notes, and customer payment schedules
  • Handled customer service duties including email, phone, and in-person queries
  • Participated in international trade shows, preparing promotional materials and attending to clients
  • Assisted in front desk and reception duties as needed
  • Entered data into system and updated customer contacts with information to keep records current.
  • Input data and processed system change to generate accurate reports.

Education

Higher Diploma - International Hospitality Management

IVE (Haking Wong)
Hong Kong
09.2008 - 5 2012

HKCEE Full Certificate -

Concordian Lutheran School
Hong Kong
09.2003 - 6 2008

Skills

  • Strong interpersonal skills

  • Problem-solving skills

  • Excellent organizational abilities

  • Multitasking abilities

  • Team leadership

  • Guest relations

  • Creative thinking

  • Guest complaint resolution

  • Server support

Dining area maintenance

Interactive communication skills

Timeline

Hostess Lead

The Steak House, Regent Hong Kong
09.2022 - Current

Nurse Assistant

UMP Central
06.2020 - 09.2022

Hostess

InterContinental Hotel Hong Kong – The Steak House
06.2018 - 04.2020

Hostess / Captain

Porterhouse by LKF Entertainment
05.2017 - 12.2017

Accounts and Admin Clerk

Creative Best Ltd
07.2012 - 10.2014

Higher Diploma - International Hospitality Management

IVE (Haking Wong)
09.2008 - 5 2012

HKCEE Full Certificate -

Concordian Lutheran School
09.2003 - 6 2008
Yannes Lam