Yannes Lam
Hong Kong,Hong Kong
Summary
Experienced hospitality professional with strong attention to detail and dynamic approach. Over 10 years in luxury F&B operations and customer service, consistently demonstrating ability to lead front-of-house teams, ensuring exceptional guest experiences in high-pressure service environments. Interpersonal and problem-solving skills honed through coordinating with international consulates and serving high-profile clientele.
Overview
13
13
years of professional experience
Work History
Hostess Lead
The Steak House, Regent Hong Kong
Hong Kong, Ibaraki
09.2022 - Current
- Company Overview: Pre-Opening Team
- Actively involved in the successful pre-opening of The Steak House at Regent Hong Kong, contributing to layout planning, menu walkthroughs, SOP development, and training materials
- Coordinated with the management team to streamline the reservation system and guest flow operations before the restaurant’s opening
- Played a key role in designing guest communication templates, dining confirmation formats, and creative guest celebration messages
- Led the hostess team, managing daily floor operations including table allocation, peak-time coordination, and guest recovery strategies
- Delivered personalized service to VIP and returning guests, maintaining strong guest relations and ensuring an exceptional dining experience
- Worked closely with the culinary and service teams to communicate guest dietary requirements, celebration details, and pre-order arrangements
- Assisted in managing guest data, analyzing dining patterns, and reporting on guest feedback to support service improvements
- Regularly supported senior leadership by taking initiative in solving on-the-spot issues with professionalism and calm under pressure
- Introduced creative touches for special occasions, enhancing guest satisfaction through thoughtful service and detailed coordination
- Pre-Opening Team
Nurse Assistant
UMP Central
Hong Kong, Ibaraki
06.2020 - 09.2022
- Supported daily clinic operations, appointment scheduling, and patient coordination
- Provided administrative support and frontline service in a fast-paced medical setting
- Acted as liaison with various foreign consulates for arranging medical check-ups, vaccinations, and screenings for diplomatic and international personnel
- Assisted in medical form preparations and report dispatch for overseas and embassy guests
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
Hostess
InterContinental Hotel Hong Kong – The Steak House
Hong Kong
06.2018 - 04.2020
- Managed front desk operations including guest greeting, table planning, and reservation systems
- Acted as restaurant ambassador, ensuring guests felt welcomed and well-attended
- Handled daily reservation, food trend, and customer feedback reports for management
- Resolved guest concerns with professionalism and tact
- Cross-trained in multiple roles to assist service team as needed
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Hostess / Captain
Porterhouse by LKF Entertainment
Hong Kong
05.2017 - 12.2017
- Company Overview: Central
- Managed VIP reservations, hosted large-scale events including press conferences and LKF Carnivals
- Directed dining room coordination and guest seating flow
- Delivered attentive VIP service and coordinated special guest requests
- Reported attendance and guest engagement statistics on digital platforms
- Central
Accounts and Admin Clerk
Creative Best Ltd
Hong Kong
07.2012 - 10.2014
- Processed and verified invoices, debit/credit notes, and customer payment schedules
- Handled customer service duties including email, phone, and in-person queries
- Participated in international trade shows, preparing promotional materials and attending to clients
- Assisted in front desk and reception duties as needed
- Entered data into system and updated customer contacts with information to keep records current.
- Input data and processed system change to generate accurate reports.
Education
Higher Diploma - International Hospitality Management
IVE (Haking Wong)
Hong Kong 09.2008 - 5 2012
HKCEE Full Certificate -
Concordian Lutheran School
Hong Kong 09.2003 - 6 2008
Skills
- Strong interpersonal skills
- Problem-solving skills
- Excellent organizational abilities
- Multitasking abilities
- Team leadership
- Guest relations
- Creative thinking
- Guest complaint resolution
- Server support
Dining area maintenance
Interactive communication skills
Timeline
Hostess Lead
The Steak House, Regent Hong Kong
09.2022 - Current
Nurse Assistant
UMP Central
06.2020 - 09.2022
Hostess
InterContinental Hotel Hong Kong – The Steak House
06.2018 - 04.2020
Hostess / Captain
Porterhouse by LKF Entertainment
05.2017 - 12.2017
Accounts and Admin Clerk
Creative Best Ltd
07.2012 - 10.2014
Higher Diploma - International Hospitality Management
IVE (Haking Wong)
09.2008 - 5 2012
HKCEE Full Certificate -
Concordian Lutheran School
09.2003 - 6 2008
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