Yani Lam

• Specialize in retail recruitment, with a focus on identifying frontline and management talent for luxury and fashion brands
• Conduct regular store visits across major commercial districts to directly engage with potential candidates and assess on-the-ground performance and customer service
• Perform end-to-end recruitment: candidate sourcing, screening, interviews, offer negotiation, and post-placement follow-up
• Tailor sourcing strategies to client needs through proactive headhunting, networking, and field research
• Provide consultative advice to clients on market trends, salary benchmarks, and talent availability
• Maintain accurate candidate and client records through internal CRM systems

• Delivered luxury customer service in a high-traffic international airport store, managing a wide range of clientele under time-sensitive conditions
• Resolved client concerns quickly and professionally, maintaining strong brand representation
• Developed and maintained long-term client relationships with frequent travelers and VIPs
• Worked closely with a diverse team to meet store KPIs and ensure smooth daily operations

Key Achievements (2024, Haneda Store):

• Ranked Top 5 out of 72 Client Advisors for sales share, achieving 122% of target (¥333,587K budget)
• Achieved #1 Appointment Share with 120 pre-booked clients
• Achieved #1 in UPT with an average of 1.49, reflecting strong product knowledge and upselling skills
• Maintained an AVT of ¥293,514
• Developed and retained 2 WIC clients, each with ¥7M+ annual spend

• Delivered premium guest service in a five-star hotel setting
• Personally handled guest requests and ensured timely resolution or escalation
• Conducted guest room inspections to maintain the hotel's high-quality standards
• Worked closely with hotel teams to ensure a seamless and personalized guest experience

• Provided personalized styling and customer service for luxury clientele
• Resolved customer concerns promptly to uphold brand reputation
• Supported senior advisors in daily operations and client management

• Supervised a team of approximately 20 staff across operations, customer service, and technical departments to ensure smooth daily venue management
• Developed and managed duty rosters to optimize workforce efficiency and coverage
• Collaborated with cross-functional teams to maintain high service standards during esports tournaments and special events
• Provided strategic recommendations to improve operational workflows, resource allocation, and guest satisfaction
• Supported senior management in executing company policies, safety protocols, and event logistics

• Oversaw operations across 6 retail counters, coordinating staffing, inventory, and customer service to maintain brand consistency and performance
• Managed scheduling, training, and performance monitoring for frontline teams to meet daily sales and service targets
• Collaborated with marketing and product teams to launch promotional campaigns, resulting in increased foot traffic and sales conversion
• Analyzed sales reports and team KPIs to provide actionable insights to senior leadership
• Led initiatives to improve team productivity, customer engagement, and service excellence during high-traffic periods
• Key Achievements:
• Boosted sales by 5% year-over-year during the Winter 2017 sales event at the store under my direct supervision
• Achieved a 15% year-over-year increase in revenue during the Summer 2018 sales event, leading the store to outperform regional benchmarks
• Led initiatives to improve team productivity, customer experience, and service quality during high-traffic promotional periods

• Supported the sales team with day-to-day retail operations including stock checks, product replenishment, and basic reporting
• Delivered attentive customer service and provided detailed product information to drive sales
• Worked collaboratively with teammates to ensure smooth store operations and excellent customer experience
• Assisted in onboarding and training new temporary sales assistants, helping them integrate into the team quickly and effectively