Xinyu Zhang
System Engineer
Tokyo,Tokyo
Summary
Skilled customer service technician proficient in supporting website connection issues for Nissan systems. Nearly 2 years in IT support and troubleshooting by using English and Japanese. Developed a reputation for finding out want clients' real issues are and creating new ways to complete work more efficiently, with the result that became the team leader last October.
Overview
6
6
years of post-secondary education
2
2
years of professional experience
Work History
Customer Support Technician
ISFnet,Inc
Tokyo, Permanent employee
06.2019 - Current
- Created and managed User Database with high accuracy to accelerated analysis of customer requests.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Analyzed internet and computer setting issues to identify troubleshooting methods needed for quick remediation.
- Tested new server system to ensure smooth internet connection and to develop manuals for new system
- Documented all feedback from clients and support interactions in system for future reference and addition to knowledge base.
- Made monthly reports on system effectiveness to guarantee service quality
- Commands typed in Linux for connection testing
- Managed task progress and trained new members.
Education
Bachelor of Arts - Japanese
Heilongjiang University
Harbin, China 09.2012 - 06.2016
Master of Arts - World Heritage
University Of Tsukuba
Ibaraki,Japan 04.2017 - 02.2019
Skills
Languages: Mandarin, Japanese, English
Professional Skills: MS Office, Data management
OS: Windows, Linux
Qualification: LPIC Level 1, CompTIA Network, JLPT N1
Others: Leadership, Interpersonal Communication
Timeline
Customer Support Technician
ISFnet,Inc
06.2019 - Current
Master of Arts - World Heritage
University Of Tsukuba
04.2017 - 02.2019
Bachelor of Arts - Japanese
Heilongjiang University
09.2012 - 06.2016