Kaman Wu
Narita
Summary
To contribute to STARLUX Airlines by utilizing experience in airport ground operations, multilingual communication skills, and strong service quality awareness to support safe, punctual, and high-quality airport operations.
Airport ground operations professional with extensive experience at Narita International Airport. Currently working as a Departure Control (DC) staff member within the CA / ZH Team, responsible for flight operations management, departure control, and irregular operations handling. Strong background in multilingual communication, service quality, and on-site coordination in a multicultural environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Airport Ground Staff / Leader
FMG Co., Ltd.
Narita
03.2025 - Current
- Perform flight operations management and departure control duties
- Coordinated with airlines and airport departments to streamline operations
- Managed irregular operations, including delays and cancellations, to minimize passenger impact
- Ensure operational safety, punctuality, and service quality
- Facilitated effective communication to ensure seamless on-site operations
- Certified internal team leader, contributing to efficient team coordination
Airport Ground Staff
A Global Harmony Co., Ltd.
Narita
07.2023 - 03.2025
- Continued the same duties at Narita International Airport
- Responsible for flight operations management and departure control
- Coordinated with airlines, and airport stakeholders
- Responded to irregular operations while maintaining safety and punctuality
- Ensured consistent operational quality despite changes in employment status
- (Dispatched to FMG Co., Ltd.)
Inbound Services Support (Part-time)
Easy Go Japan
03.2022 - 02.2023
- Supported inbound services for international visitors to Japan
- Provided customer support in English
- Communicated with customers from diverse cultural backgrounds
- Developed a strong service mindset focused on customer satisfaction
Education
Bachelor’s Degree -
Blue Mountains International Hotel Management School
03-2020
Skills
- Airport Operations & Departure Control
- Flight Operations Management
- Irregular Operations Handling
- Multilingual Communication
- Service Quality Awareness
- Team Coordination & Leadership
Certification
Internal Team Leader Certification, FMG Co., Ltd.
Languages
- Chinese (Mandarin / Cantonese), Native
- Japanese, Business level (JLPT N2)
- English, Business level
Timeline
Airport Ground Staff / Leader
FMG Co., Ltd.
03.2025 - Current
Airport Ground Staff
A Global Harmony Co., Ltd.
07.2023 - 03.2025
Inbound Services Support (Part-time)
Easy Go Japan
03.2022 - 02.2023
Bachelor’s Degree -
Blue Mountains International Hotel Management School