Wing Ki Tse

Duties

Revenue Management, OTA (Online Travel Agency) Interface Configuration, Promotional Planning, Tour Attending Assistant, Negotiations with International Clients, Document Translation, Mentoring, Photography Planning

Revenue Management

• Oversaw pricing and daily adjustments for 13 out of 22 facilities in Kyoto.
• Achieved a 150% growth over the previous year’s performance.

International Negotiations

• Conducted business negotiations and discussions in Japanese, Mandarin, Cantonese, and English.
• Acted as the CEO's interpreter during business trips to Shanghai, Shenzhen, Guangzhou, and Hong Kong.

Promotional Planning

• Developed non-refundable plans and promotional campaigns tailored to the characteristics and customer demographics of each facility.
• Planned and managed web media operations targeting the Asian market.
• Managed the preparation for photoshoots and updating reservation page images.

Mentoring

• Appointed as the leader of the Tokyo and Kyoto teams, overseeing a team of four.
• Developed training manuals and utilized them for team lectures and training sessions.

Guest Services & Concierge

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Event & Social Media Management

• Prepared hotel decorations and events according to seasons and special occasions.
• Created content for publishing the event highlights on social media and the internal company newsletter.

Inventory and Supplies Management

• Managed procurement and inventory of supplies and amenities.
• Analyzed the popularity and usage statistics of products and supplies to recommend procurement strategies.