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William Pomales
United States Air Force
Okinawa
Summary
As a skilled Civil Engineer with four years of experience in the United States Air Force, I have successfully led and contributed to various multi-million dollar projects. My experience in managing teams and working collaboratively with diverse groups of people has honed my communication and leadership abilities. Additionally, my education in Business Administration has equipped me with a broad range of skills, including strategic planning, financial analysis, and project management. As a driven and dedicated professional, I am committed to applying my expertise to help organizations achieve their goals.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Requirements and Optimizations (R&O)
United States Air Force
Okinawa
12.2022 - Current
- Identifies, optimizes and manages infrastructure requirements.
- Oversaw HVAC/R projects to help customers build, secure and optimize their IT infrastructure.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Oversaw 1-strong team of engineering personnel.
- Coordinated engineering team for projects in commercial and industrial development.
- Managed and monitored installed systems for highest level of availability.
- Participated in system development life cycle from requirements analysis through system implementation.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Completed multiple tasks simultaneously to optimize project completion.
- Worked with senior leadership to complete complex projects on time and under-budget.
HVAC/R Journeyman
United States Air Force
Okinawa
12.2020 - Current
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Provided professional services and support in a dynamic work environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong communication and organizational skills through working on group projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained strong leadership skills by managing projects from start to finish.
- Developed and maintained courteous and effective working relationships.
- Delivered services to customer locations within specific timeframes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Retail Sales Associate
Green Island Gourmet
New York, Brooklyn
01.2016 - 12.2020
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Utilized upselling techniques to promote additional products and increase sales.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
BBA - Business Administration
University of Maryland Global Campus
Adelphi, MD, United States 12.2021 - 03.2023
Bachelor of Science - Business Administration
University of Maryland Global Campus
Adelphi, MD, United States 12.2021 - 07.2022
Skills
Understanding of client business requirements
Corporate policies and requirements
Package and split systems
Variable speed drives
HVAC and refrigeration systems
Recovering and recycling
Microsoft Office proficient
Chillers
Licensed Refrigeration Technician
Heating principles knowledge
HVAC change-out procedures expert
EPA requirements knowledge
Clean driving record
Customer-focused
Troubleshooting expertise
Equipment Replacement
System Installation
Leak Testing
Motor replacement
Troubleshooting components
Quality control analysis
Soldering and brazing
Air conditioning knowledge
HVAC installation and maintenance
Equipment calibration
Chilled water experience
Technical troubleshooting
Completing charging
Repairing refrigeration systems
Performing maintenance
Excellent Communication
Critical Thinking
Cultural Awareness
Training and Development
Flexible and Adaptable
Teambuilding
Analytical and Critical Thinking
Decision-Making
Data Entry
Written Communication
Attention to Detail
Software
Microsoft Excel
Certification
EPA 608 certification (Universal)
Japanese
I lived in Japan for a period of three years, where I managed to pick-up Japanese. I am not fluent, however, I am able to hold a conversation.
Timeline
Requirements and Optimizations (R&O)
United States Air Force
12.2022 - Current
BBA - Business Administration
University of Maryland Global Campus
12.2021 - 03.2023
Bachelor of Science - Business Administration
University of Maryland Global Campus
12.2021 - 07.2022
HVAC/R Journeyman
United States Air Force
12.2020 - Current
EPA 608 certification (Universal)
12-2020
NATE READY TO WORK CERTIFICATION
12-2020
Retail Sales Associate
Green Island Gourmet
01.2016 - 12.2020