Wataru Shimabukuro
Yokohama,Kanagawa
Summary
Customer-focused and multilingual support consultant with over 3 years of experience at leading global platforms, Bitget and Bybit. Skilled in providing exceptional client support across multiple languages (Japanese, English, and Spanish), with a strong track record of delivering top-tier support, managing high-volume cases, and maintaining excellent customer satisfaction.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Senior Support Consultant
Bitget
Remote
09.2024 - Current
- Successfully supported individual and institutional clients during the onboarding process, ensuring smooth account setups and providing assistance with platform navigation.
- Prioritized asset protection by addressing security concerns promptly and collaborating with cross-functional teams to resolve asset-related inquiries efficiently.
- Handled 100+ cases daily, ensuring high productivity and efficiency while achieving high customer satisfaction ratio 4.2 out of 5 through accurate and customer-oriented solutions
Product Expert & Senior Support Consultant
Bybit
Remote
04.2022 - 08.2024
- Provided efficient support to global traders in Japanese, English, and Spanish, consistently managing over 100 cases daily with high productivity and accuracy
- As a front-line agent, accurately clarified users' concerns and collaborated with relevant departments to resolve issues promptly, ensuring a seamless user experience.
- Led quality analysis and mentorship initiatives for the Japanese team, ensuring accuracy in customer interactions, and managed the translation of both internal and public documents.
Education
Bachelor of Arts and Sciences - Gender and Sexuality Studies, Political Science
International Christian University
Tokyo 04.2015 - 03.2021
Government Financed Exchange Program between Japan and Mexico - Spanish and Politics
National Autonomous University of Mexico
Mexico 08.2019 - 06.2020
Non-Formal Boarding School For Adult Education - Global Studies
Krogerup Højskole
Denmark 01.2018 - 06.2018
Skills
Training and mentoring
undefinedExtra-Curricular Activities
Watching Comedy, Reading, Going to the Gym and Traveling
Certification
IELTS (Academic) Overall 7.0
Timeline
Senior Support Consultant
Bitget
09.2024 - Current
Product Expert & Senior Support Consultant
Bybit
04.2022 - 08.2024
IELTS (Academic) Overall 7.0
08-2020
Government Financed Exchange Program between Japan and Mexico - Spanish and Politics
National Autonomous University of Mexico
08.2019 - 06.2020
Non-Formal Boarding School For Adult Education - Global Studies
Krogerup Højskole
01.2018 - 06.2018
Bachelor of Arts and Sciences - Gender and Sexuality Studies, Political Science
International Christian University
04.2015 - 03.2021
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