Wang Yu Chun (Melody)
Chief, Technical Service
Taipei
Summary
5 years experience in Technical Service Department, familiar with production chain from factory to end user. With years of experience , Bringing top-notch skills of English & Japanese in oral and written communication, active listening and analytical problem-solving skills. Highly cooperation with Sales & PM team members to satisfied market's needing and request. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Chief, Consumer Printing Technical Section
Epson Taiwan Technology & Trading LTD.
Taipei
10.2022 - Current
- Account manager of Consumer Printer, biggest market share in Taiwan, by building productive relationship with PM team & Sales team.
- Coached & led Taiwan's market engineer & Call center member with up-coming product technical skills & sales point.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product & service complaints.
- Directed Technical meeting with head company in speaking japanese.
Specialist,Industrial Printing Technical Section
Epson Taiwan Technology & Trading LTD.
Taipei
09.2021 - 09.2022
- Attended training programs to deepen professional skillset and assisted in training fellow service station's engineer & Call center members on existing and new training programs.
- Resolved associate, tool and service delivery issues revealed by statistical reports with Head Company.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Assistant, Industrial Printing Technical Section
Epson Taiwan Technology & Trading LTD.
Taipei
08.2018 - 08.2021
- Communicating in Japanese on monthly technical meeting, hence the efficiency of trouble shooting.
- Developed and updated databases to handle customer data & Department stock balance.
- Conducted client and market surveys to identify areas of improvement, by making into Excel chart to share with Head company.
Education
Bachelor of Arts - Japanese & Literature Department
Soochow University
Taipei 09.2014 - 07.2018
Skills
Excel
undefinedAccomplishments
- Collaborated with team of Customer Printing Soulution Department in the development of New Continuous Ink Supply System.
- Team members of FY22 Best Performance Team (CPTS)
Timeline
Chief, Consumer Printing Technical Section
Epson Taiwan Technology & Trading LTD.
10.2022 - Current
Specialist,Industrial Printing Technical Section
Epson Taiwan Technology & Trading LTD.
09.2021 - 09.2022
Assistant, Industrial Printing Technical Section
Epson Taiwan Technology & Trading LTD.
08.2018 - 08.2021
Bachelor of Arts - Japanese & Literature Department
Soochow University
09.2014 - 07.2018
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