Mathew Rodriguez
Arizona City
Summary
Dedicated and reliable professional with a diverse background in security, customer service, and management. Over four years of experience in security roles, including supervisory positions, has developed strong problem-solving and leadership skills. Seeking to leverage experience in security, operations management, and customer care to contribute to a dynamic security team. Throughout career, gained valuable experience in team leadership and operational management in security settings. Strong organizational skills have allowed for effective maintenance of order and safety. Proven track record of handling security incidents and ensuring compliance with safety regulations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Worker
DeCA
09.2023 - 07.2024
- 40+hrs/week
- Maintained a clean and organized store environment for optimal customer shopping experience.
- Assisted customers with locating desired items, leading to increased sales and repeat business.
- Handled customer inquiries and resolved issues promptly, resulting in improved customer relations.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Self-Employed Pet Care Provider
Rover
08.2021 - 09.2023
- 24/7 based on client needs
- Managed the care of multiple pets, ensuring safety and well-being while following all client instructions
- Monitored pets' behavior to prevent incidents, providing a safe environment for both pets and property
- Built trust with clients through excellent communication, punctuality, and reliability
- Ensured client satisfaction by maintaining open communication regarding their pets'' needs and progress.
Front Desk Representative
Birchhill Extended Stay Suites
04.2021 - 02.2022
- 40+hrs/week
- Managed guest check-ins and check-outs, handling inquiries, and ensuring guest safety during their stay
- Conducted regular security checks on the property, addressing any issues related to safety and guest services
- Provided customer support and problem resolution while adhering to hotel policies
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
Security Shift Supervisor & Interim Contract Manager
US Protection Service
03.2019 - 08.2020
- 50+hrs/week
- Supervised a team of security officers, ensuring all shifts were staffed and safety protocols were followed
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Oversaw security operations for multiple clients, conducting risk assessments, and reporting incidents
- Managed schedules, handled escalated security concerns, and communicated directly with clients
- Temporary contract management, maintaining high standards of security and client satisfaction
Line Worker
McDonald's
01.2019 - 03.2019
- Operated kitchen equipment and adhered to health and safety standards, ensuring a safe working environment
- Assisted in maintaining cleanliness and organization of workstations
- Supported team members in meeting service demands while maintaining security and health protocols
Security Guard
Andy Frain Services at Forward Air & FedEx
08.2018 - 01.2019
- 40+hrs/week
- Provided physical security services for commercial properties, monitoring for suspicious activity and unauthorized access
- Responded quickly to emergency situations to assess and deflect issues.
- Conducted routine patrols and security checks to safeguard personnel and assets
- Enforced safety protocols and responded to emergency situations quickly and efficiently
Delivery Driver
Jimmy John's
06.2017 - 08.2018
- Delivered orders to customers promptly while maintaining vehicle security and safe driving practices
- Ensured the safe handling of food items, following proper safety and hygiene standards
- Managed delivery routes and schedules to maximize efficiency and meet customer needs
- Completed on-time deliveries by choosing best and most efficient routes.
Food Server
TGI Fridays
10.2016 - 05.2017
- 40+hrs/week
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Delivery Driver
Papa John's Pizza
08.2014 - 03.2015
- 30+hrs/week
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Airman
USAF
11.2012 - 06.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Reynoldsburg High School
05.2012
Bachelor of Science in Communication -
University of Phoenix
Skills
- Inventory Management
- Promoting Health and Cleanliness
- Workplace safety
- Store maintenance
- Customer engagement
- CCTV monitoring
- Scheduling management
- Physical security
- Computer skills
- Problem-solving skills
- Listening skills
- Time management
Certification
- CPR and First Aid Certification, Expired
- OSHA Safety Certification, Expired
- Security Officer Training, Expired
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Worker
DeCA
09.2023 - 07.2024
Self-Employed Pet Care Provider
Rover
08.2021 - 09.2023
Front Desk Representative
Birchhill Extended Stay Suites
04.2021 - 02.2022
Security Shift Supervisor & Interim Contract Manager
US Protection Service
03.2019 - 08.2020
Line Worker
McDonald's
01.2019 - 03.2019
Security Guard
Andy Frain Services at Forward Air & FedEx
08.2018 - 01.2019
Delivery Driver
Jimmy John's
06.2017 - 08.2018
Food Server
TGI Fridays
10.2016 - 05.2017
Delivery Driver
Papa John's Pizza
08.2014 - 03.2015
Airman
USAF
11.2012 - 06.2014
Bachelor of Science in Communication -
University of Phoenix
High School Diploma -
Reynoldsburg High School
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