Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Hi, I’m

Vinod Kumar Rajput

Team Lead
Tokyo
Vinod Kumar Rajput

Summary

A competent professional with 10+ years of experience, in depth knowledge in the field of Japanese Language and intercultural communication. Apart from languages have 5 plus years of experience in IT Support. As a bilingual professional, I understand the importance and responsibilities of my role is in regards to business. My goal is to secure a growth-oriented position that will allow me to convert my academic knowledge to professional expertise.

Overview

12
years of professional experience
6
Certifications
3
Languages

Work History

TCS
Tokyo

Team Lead
12.2022 - Current

Job overview

  • Onsite-Offshore communication handling.
  • RCA preparation for human errors.
  • Coordinating between several application support team with Japan business, stakeholders and users.
  • Providing L1.5 Infra support.
  • Leading monthly weekly status calls with Japan business.
  • Leading a team of 6 members.
  • Implementing strategic changes resulting in an increase in productivity or efficiencies achieved
  • Managing issues occurring during the project such as lack of resources or repeated scope changes
  • Planning the overall program and monitoring the progress.
  • Managing risks and issues and taking corrective measurements.
  • Managing stakeholder’s communication.

TCS
Pune

Team Lead
08.2021 - 11.2022

Job overview

  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managing and utilizing resources across projects
  • Coordinating between the client and the development team
  • Leading monthly weekly status calls with Japan business for various applications
  • Managing risks and issues and taking corrective measurements
  • Creating the deliverables for the client
  • Work with other program managers to identify risks and opportunities across multiple projects within the department
  • Leading a team of 14 members and providing support to the entire project
  • Creation of roaster & managing to support 24*7 shift.

TCS
Pune

System Administrator
08.2018 - 07.2021

Job overview

  • Providing L1.5 support
  • Supporting applications and helping technical teams to resolve issues and communicating with Japan Business and users
  • Remotely monitoring the client network
  • Coordinating with carriers and clients during outages or planned maintenance
  • Working as a shift lead and a trainer

Amazon
Bangalore

Sr. Catalog Quality Associate
01.2014 - 07.2018

Job overview

  • Responsible to maintain the quality of catalog
  • Prepare weekly metrics for the team
  • Monitoring the catalog
  • Coordinating with clients and stakeholders
  • Prepare SOP and share it with the vendors/stakeholder to avoid discrepancy in the process
  • Actively participated on Jp language hiring decisions
  • Worked as a team supervisor from Jan 2017
  • Training and supporting juniors
  • Handled a team of 4 catalog quality associates and was entirely responsible for their training, productivity and quality standards
  • Performs 'root cause analysis' and identifies constraints to recommend a solution.

Amazon
Chennai

Japanese Language Specialist
08.2011 - 12.2013

Job overview

  • Responsible to maintain the quality of e-books
  • Give training to the operators to maintain the quality standards
  • Prepare SOP and share it with the vendors to avoid discrepancy in the process
  • Did E-books device testing to identify the bugs so that it can be removed in future versions.

Education

Delhi University

Bachelor's of Arts

University Overview

Skills

Teamwork and Collaboration

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Certification

Certification in Advance level Japanese from MOSAI

Interests

Learning about Cloud computing, DevOps and Project management

Reading books

Listening Podcasts

Timeline

AWS Certified Developer - Associate

05-2023
Team Lead
TCS
12.2022 - Current
PCEP – Certified Entry-Level Python Programmer
10-2022
AWS Certified Solutions Architect - Associate
08-2022
AWS Certified Cloud Practitioner
07-2022
Team Lead
TCS
08.2021 - 11.2022
System Administrator
TCS
08.2018 - 07.2021
Japanese Language Proficiency Test- N2
01-2014
Sr. Catalog Quality Associate
Amazon
01.2014 - 07.2018
Japanese Language Specialist
Amazon
08.2011 - 12.2013

Certification in Advance level Japanese from MOSAI

02-2011
Delhi University
Bachelor's of Arts
04.2011
Vinod Kumar RajputTeam Lead