Viban Golda
Agana Heights
Summary
Dynamic healthcare professional with Navy experience, adept in compassionate patient care and electronic health records. Enhanced patient outcomes through collaboration and precise medical record-keeping. At TD Bank, improved service delivery by streamlining operations and boosting client satisfaction. Proficient in vital signs monitoring and immunization administration, driving excellence in both medical and financial sectors.
Overview
2
2
years of professional experience
Work History
General Hospital Corpsman
Navy
09.2024 - Current
- Assisted in patient care by monitoring vital signs and reporting changes to nursing staff.
- Provided support in administering medications under the supervision of qualified personnel.
- Learned hospital protocols and procedures to maintain a safe and efficient environment.
- Collaborated with healthcare teams to ensure comprehensive patient treatment plans were followed.
- Documented patient information accurately in electronic health records following established guidelines.
- Contributed to efficient teamwork by collaborating with fellow Corpsmen, nurses, and physicians to provide seamless patient care.
- Rendered emergency medical treatment and administered immunization programs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Banking Associate
TD Bank
01.2024 - 09.2024
- Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
- Assisted clients with account inquiries, providing timely and effective solutions to enhance customer satisfaction.
- Conducted regular audits of account statements to maintain compliance with banking regulations and internal policies.
- Collaborated with team members to streamline operational procedures, improving service delivery timelines.
- Educated customers on product offerings, fostering informed decision-making for financial services and investments.
- Supported branch initiatives by participating in training sessions, developing skills in service excellence and compliance standards.
- Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.
- Boosted client satisfaction by efficiently addressing and resolving customer inquiries and concerns.
- Implemented effective cash handling policies that minimized discrepancies between recorded transactions and actual balances held at the end of each business day.
- Balanced teller drawers and ATM cash.
Education
Bachelor of Science - Banking And Finance
University of Buea
Buea, Cameroon11-2017
Skills
- Vital signs monitoring
- Airway management
- Compassionate patient care
- Intravenous therapy
- Medical record-keeping
- IV insertion
- Immunization administration
- Cleaning and sanitizing
- Electronic health records
- Electronic charting
- Data entry
Languages
French
Native or Bilingual
Timeline
General Hospital Corpsman
Navy
09.2024 - Current
Banking Associate
TD Bank
01.2024 - 09.2024
Bachelor of Science - Banking And Finance
University of Buea