Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tze Xian Ban

Tze Xian Ban

Employee
Georgetown

Summary

After SPM, I studied STPM had a overall CGPA of 2.58.


Currently I am a student who studying in WOU which is study Part Time in Bachelor Of Software Engineer. I will graduate in Dec 2027 I only study on Sat and Sun. Therefore, I can work full time from Mon to Fri.


In Mr Eight Kitchen which is F&B industry, I take care of customers' needs, cashier and solving issue for customer. I worked as part timer when i going to University.


After my university need us to take a full time job, I work as support in Veecotech. Supports need to be solving the issue given by client and communicate with team for further changes and make changes as client's need. I worked there as intern for 8 months which was finish contract on 30 April 2025. For all the content is trained me to work on Wordpress stuff well.







Overview

3
3
years of professional experience

Work History

Support Team Member (Wordpress) (Internship)

Veecotech
09.2024 - 04.2025
  • Enhanced customer satisfaction by addressing and resolving technical issues promptly.
  • Assisted customers with software installation, configuration, troubleshooting, and maintenance tasks.
  • Contributed to the continuous improvement of support processes by sharing insights from customer interactions with relevant departments.

Food and Beverage Cashier

Mr Eight Kitchen
06.2022 - 12.2023
  • Effectively managed customer complaints, resolving issues promptly and professionally.
  • Good comment by customer because of good service for them.
  • Maintained confidentiality of customer transactions, reinforcing trust and loyalty.

Education

Bachelor of Science - Software Engineer

Wawasan Open University (WOU)
Penang, Malaysia
04.2001 -

Skills

Complaint handling

Timeline

Support Team Member (Wordpress) (Internship)

Veecotech
09.2024 - 04.2025

Food and Beverage Cashier

Mr Eight Kitchen
06.2022 - 12.2023

Bachelor of Science - Software Engineer

Wawasan Open University (WOU)
04.2001 -
Tze Xian BanEmployee