Tsz Kin Cheung
Summary
Experienced professional in the air freight logistics industry with a 5-year proven track record. Skilled in airfreight solution planning, cost negotiation, and new business development. Proficient in maximizing revenue through effective negotiation with customers and service providers. Known for expertise in air freight pricing, cost control, and being a team player with a proactive attitude according to colleagues.
Overview
7
7
years of professional experience
Work History
Air freight pricing Co-ordinator
Uniserve
01.2024 - Current
- Develops and plans sales strategy and business plan to achieve the projected sales and profitability targets. Mainly focus on APAC market.
- Negotiate and maintain relationships with clients. Hold regular meetings with existing and new customers to understand their feedback and requirement.
- Identified seasonal and regional sales trends to adjust monthly sales targets, contributing to a 15% YoY revenue growth.
- Took end-to-end financial ownership of pricing decisions, balancing cost inputs and revenue targets to maximize product profitability.
- Regular meeting with airlines and providers to control the cost and make sure our products are competitive.
- Developed strong relationships with internal teams and external partners, facilitating open communication channels for effective collaboration on pricing-related initiatives.
- Provide ad-hoc and long term pricing to external and internal customers.
- Work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations.
- Consistently secured 120+ tons of monthly air freight bookings , supporting key trade lanes and driving revenue growth.
- Ad-hoc shipment: Managed to secure an Ad-hoc 89 tons project with more than 30,000 USD profit in a single shipment.
- Special project involvement: Assist to build a new pharmaceutical air shipping line with the previous experiences with approximately 4 tons monthly temperature-controlled shipment.
- Achievement: Managed to secure the first cold chain air freight with envirotainer for the company from UK to the Middle East.
Customer Sales Solution
Bollore Logistics
10.2022 - 12.2023
- Collaborated closely with overseas offices to coordinate competitive bids and secure key air freight shipments across international trade lanes.
- Led end-to-end sales process for air freight solutions targeting U.K. and international markets, consistently exceeding business development targets.
- Collaborate with operations and customer service teams to ensure seamless client experience.
- Build and maintain relationships with key customers, suppliers, and industry partners with regular meeting.
- Communicate regularly with the overseas airfreight and sales teams for better pricing strategy for regular and new customers.
- Acted as the key liaison for aerospace sector shipments, ensuring accurate pricing and seamless communication between sales, operations, and clients.
- Special project involvement : Established a dedicated aerospace shipping line within the team, handling regular aircraft parts and engine shipments to support key global clients.
- Special project involvement: Successfully managed the company's first-ever Airbus helicopter shipment, coordinating end-to-end logistics including sales, pricing and supervised the helicopter loading process.
Charter & Emergency Executive
Global Airlift Solutions
09.2020 - 06.2022
- Produce best emergency logistic solution to customers (On-Board-Couriers and Express Airfreight)
- Provided end-to-end coordination between air freight partners and clients, ensuring seamless operations and high customer satisfaction.
- Developed time-critical air freight routing solutions for urgent shipments, balancing speed, cost, and carrier availability.
- Negotiate new business opportunities internally and externally, and develop and maintain relationships with clients.
- Acted as a Charter Service Ambassador
- Regularly negotiate with service providers and airlines for short-term pricing and capacity arrangement.
- Acted as the point of contact between clients and service providers for time-critical shipments, ensuring real-time communication and smooth coordination.
- Collaborated with the team to achieve 80% profit growth at the start of the COVID-19 pandemic through agile planning, client retention, and logistics solutions.
- Ad-hoc OBC achievement : Managed to generate an OBC solution to move 400 kg urgent AOG shipment from China to the U.S during China lockdown. It generated 20,000 USD profit for only 400 kg shipment.
- Ad-hoc Charter : Secured a full charter flight from China to Germany for medical supply.
Flight Specialist
Education First
01.2019 - 04.2020
- Produce cost-effective flight plan for student group travel
- Negotiate with airlines representative for group flight ticket cost.
- Sales trend projection and cost optimization for every season.
- Apply appropriate fares and issue tickets and documents with the specified time frame including re-issuing and refunding where appropriate.
- Internal consolidation with other Education First Asia Pacific offices to ensure smooth operation.
- Take responsibility of cost and revenue.
Customer Service Agent
Singapore Airlines
04.2018 - 12.2018
- Monitor and manage service partners to ensure smooth flight operations
- Handle administrative duties such as invoice verification, preparing flight documents, analyze statistics, preparing performance reports
- Supervising GHA staff during all flights to ensure Singapore Airlines standards of service quality is maintained.
- Managed the GHA team for singapore airline's performance.
- Generate monthly performance report.
- Assist on the service provider procurement process.
Education
Bachelor of Arts (Hons) - Journalism and Communication
Chu Hai College of Higher Education
01.2017
Hong Kong Diploma - Secondary Education
Beacon college
01.2013
German High School - undefined
Matthias-Claudius-Gymnasium
01.2012
S1-S4 - undefined
Liu Po Shan Memorial College
01.2010
Skills
- Microsoft Excel proficiency
- Client relationship management
- New business development
- Organizational time strategies
- Skilled in data-driven decision making
- Comprehensive budgeting skills
- Pricing strategy development
- Revenue management
LANGUAGE
English (Fluent)
Cantonese Chinese(Native)
Mandarin Chinese(Native)
German(with B2 qualification)
Timeline
Air freight pricing Co-ordinator
Uniserve
01.2024 - Current
Customer Sales Solution
Bollore Logistics
10.2022 - 12.2023
Charter & Emergency Executive
Global Airlift Solutions
09.2020 - 06.2022
Flight Specialist
Education First
01.2019 - 04.2020
Customer Service Agent
Singapore Airlines
04.2018 - 12.2018
Hong Kong Diploma - Secondary Education
Beacon college
German High School - undefined
Matthias-Claudius-Gymnasium
S1-S4 - undefined
Liu Po Shan Memorial College
Bachelor of Arts (Hons) - Journalism and Communication
Chu Hai College of Higher Education
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