Summary
Overview
Work History
Education
Languages
Certification
Hobbies
Timeline
Generic

Trent Shintani

Higashikurume

Summary

An IT professional focused on customer obsession and delivering results to the customers focusing on keeping the lights on at fulfillment and distribution centers in Japan.


Key Achievements include:

Nike Switch Lifecycle Replacement Project:

Successfully led the replacement of 46 network switches transitioning from Juniper to Cisco despite a tight schedule

Tennisball Retrofit:

Collaborated with multiple teams in order to upgrade existing IT devices to allow additional monitoring options for power related IT devices.


Currently a member of the IT software Development Special Interest community group at Amazon providing continuous support to tools like DoorBell, IT Super User, and Toolshed. Also a student at the University of the People pursuing a degree in computer science looking to take my coding skills to the next level.

Overview

9
9
years of professional experience
4
4
Certifications

Work History

IT Support Engineer

Amazon Japan
8 2022 - Current
  • Utilized ticketing systems to efficiently manage and resolve support action items and trouble tickets while not breaching SLA protocols
  • Collaborated with supervisors to escalate complex customer inquiries and technical issues, ensuring timely resolution.
  • Assisted customers in diagnosing and troubleshooting issues, providing clear explanations to restore service and functionality.
  • Participated in projects aimed at both AMZL and FC sites which required collaborating with global teams often on tight schedules

Cloud Engineer

Earth Technologies (Rakuten)
06.2020 - 07.2022
  • Participated in the deployment of Rakutens 5G service.
  • Main responsibilities included the installation,troubleshooting,and upgrading of the operating system and robin platform used for the deployment of the 4G and 5G clusters
  • Utilized tools such as Kubernetes, Robin, and Ansible

System Engineer

Earth Technologies (NTT)
11.2017 - 05.2020
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Monitor the customers network and provide speedy assistance and operation recovery whenever a problem occurs.

English Teacher

Aeon English Conversation School
12.2015 - 10.2017
  • Prepared and implemented lesson plans covering required course topics.
  • Provide English conversation lessons to a wide array of individuals ranging from babies to the elderly.
  • Created roadmaps for the students to provide clear, challenging yet achievable goals in order to better meet their goals.

Education

No Degree -

Cyber Univesity
Japan

Bachelor of Arts -

University Of Hawaii At Manoa
Hawaii

Languages

English
Japanese

Certification

CCNA

Hobbies

Enjoy coding every day.

Does daily challenges on leetcode and codewars

profile: https://leetcode.com/trentshin/


Timeline

Cloud Engineer

Earth Technologies (Rakuten)
06.2020 - 07.2022

System Engineer

Earth Technologies (NTT)
11.2017 - 05.2020

English Teacher

Aeon English Conversation School
12.2015 - 10.2017

IT Support Engineer

Amazon Japan
8 2022 - Current

No Degree -

Cyber Univesity

Bachelor of Arts -

University Of Hawaii At Manoa

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Trent Shintani