Summary
Overview
Work History
Education
Skills
Timeline
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Tomoya Sasaki

Tomoya Sasaki

Marketing And Administrative Staff For Embassy Of Philippines, Department Of Trade And Industry
Urayasu City

Summary

I have 3 years of media experience at Dow Jones, and am currently working at the Embassy of the Philippines, handling Trade and Investment as a Marketing/Admin Staff. I will be laid off on October 19th, 2023 due to a budget and am looking for a job.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Hotel Front Desk Staff

Namba First Cabin
Osaka
04.2015 - 08.2015
  • Collected room deposits, fees, and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Resolved service-related problems and documented actions in system.
  • Managed lost and found items to assist guests with retrieving belongings.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.

Credit Controller

Expedia Inc Malaysia
Bandar Sunway
10.2015 - 08.2017
  • Handled Debt Collection and Cash allocation for Hotel Collect Accounts on Expedia.com platform for hotels within the Japan Market.
  • Maintained good business ties with hotels in Japan despite tough circumstances surrounding billing cycles.
  • Fixed accounting for Big Accounts such as APA Hotel Chain accounts regarding cash allocation on Expedia.com finance system.
  • Coordinated with EMEA, APAC, and Japan teams to ensure smooth business ties and better process for more efficiency surrounding collection.


High School Native English Teacher

Ritsumeikan Uji
Uji, Kyoto
09.2017 - 03.2018
  • Taught English to middle school and high school students as a substitute teacher.
  • Handled 14 classes a week and taught 4 classes in 9th grade twice a week,a single 10th grade class 3 times a week, and a single 11th grade class 3 times a week, teaching English speaking, reading and writing, depending on the assignment from the school.
  • Coordinated with Japanese English Teachers to ensure that the curriculum was on par with the other side and ensure that the learning experience and proficiency standards were on track.
  • Created Pop Quiz and handed out Homework for the students
  • Created Tests for mid term, end of term, and year end test for evaluation of students for grading.



Customer Service Associate

Dow Jones Japan KK
Tokyo
09.2018 - 08.2021
  • Informed customers about special promotions and provided detailed information for various products.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Responded to customer calls and emails to answer questions about products and services.
  • Represented Dow Jones in Japan, coordinating with the communications director in Hong Kong to answer PR and Copyright related issues / matters that were asked in Japan.
  • Managed accounts of Fujisan and Far East Booksellers sales of WSJ.
  • Retained customers for Dow Jones products, Wall Street Journal, Barron's, Market Watch, and Financial News.
  • Handled Print Subscriptions for The Wall Street Journal in Japan.

Merchant Experience Partner

DoorDash Technologies Japan
Tokyo
08.2021 - 08.2022
  • Collaborate and troubleshoot on important issues for Merchants for a respective book of business, including but not limited to payment issues, portal issues, menu updates, and other advanced support issues
  • Build relationships with Merchant partners by being main contact and expert for our high revenue Merchants for their support operations
  • Promote retention and overall Merchant success through service and proactive outreach via phone, email or zoom call
  • Prioritize and escalate issues in partnership with our teams
  • Develop an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants
  • Validate and track Merchant feedback to inform updates to our products and tools

Marketing and Administrative Assistant

Embassy Of Philippines, Department Of Trade And Industry
Minato-ku, Tokyo
08.2023 - 10.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.
  • Executed record filing system to improve document organization and management.
  • Advised Japanese Corporations on investing in the Philippines.
  • Promoted Trade and Investment from Japan to the Philippines.
  • Attended meetings hosted by the embassy to promote the national brand of the Philippines.
  • Assisted the Department of Trade and Industry attache on economic issues and policy issues.


Education

Bachelor of Arts - Policy Management, Military Security And IR

Keio University
Fujisawa, Kanagawa, Japan
04.2011 - 03.2015

Skills

Office administration

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Timeline

Marketing and Administrative Assistant

Embassy Of Philippines, Department Of Trade And Industry
08.2023 - 10.2023

Merchant Experience Partner

DoorDash Technologies Japan
08.2021 - 08.2022

Customer Service Associate

Dow Jones Japan KK
09.2018 - 08.2021

High School Native English Teacher

Ritsumeikan Uji
09.2017 - 03.2018

Credit Controller

Expedia Inc Malaysia
10.2015 - 08.2017

Hotel Front Desk Staff

Namba First Cabin
04.2015 - 08.2015

Bachelor of Arts - Policy Management, Military Security And IR

Keio University
04.2011 - 03.2015

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Tomoya SasakiMarketing And Administrative Staff For Embassy Of Philippines, Department Of Trade And Industry