Tomoya Sasaki
Assistant Public Relations Officer @ Embassy of Brunei in Japan
Urayasu City,Chiba
Summary
I have 3 years of media experience at Dow Jones, and am currently working at the Embassy of the Philippines, handling Trade and Investment as a Marketing/Admin Staff. I will be laid off on October 19th, 2023 due to a budget and am looking for a job.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Hotel Front Desk Staff
Namba First Cabin
Osaka, Japan
04.2015 - 08.2015
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Managed lost and found items to assist guests with retrieving belongings.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Credit Controller
Expedia Inc Malaysia
Bandar Sunway, Malaysia
10.2015 - 08.2017
- Handled Debt Collection and Cash allocation for Hotel Collect Accounts on Expedia.com platform for hotels within the Japan Market.
- Maintained good business ties with hotels in Japan despite tough circumstances surrounding billing cycles.
- Fixed accounting for Big Accounts such as APA Hotel Chain accounts regarding cash allocation on Expedia.com finance system.
- Coordinated with EMEA, APAC, and Japan teams to ensure smooth business ties and better process for more efficiency surrounding collection.
High School Native English Teacher
Ritsumeikan Uji
Uji, Kyoto, Japan
09.2017 - 03.2018
- Taught English to middle school and high school students as a substitute teacher.
- Handled 14 classes a week and taught 4 classes in 9th grade twice a week,a single 10th grade class 3 times a week, and a single 11th grade class 3 times a week, teaching English speaking, reading and writing, depending on the assignment from the school.
- Coordinated with Japanese English Teachers to ensure that the curriculum was on par with the other side and ensure that the learning experience and proficiency standards were on track.
- Created Pop Quiz and handed out Homework for the students
- Created Tests for mid term, end of term, and year end test for evaluation of students for grading.
Customer Service Associate
Dow Jones Japan KK
Tokyo, Japan
09.2018 - 08.2021
- Informed customers about special promotions and provided detailed information for various products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Represented Dow Jones in Japan, coordinating with the communications director in Hong Kong to answer PR and Copyright related issues / matters that were asked in Japan.
- Managed accounts of Fujisan and Far East Booksellers sales of WSJ.
- Retained customers for Dow Jones products, Wall Street Journal, Barron's, Market Watch, and Financial News.
- Handled Print Subscriptions for The Wall Street Journal in Japan.
Merchant Experience Partner
DoorDash Technologies Japan
Tokyo, Japan
08.2021 - 08.2022
- Collaborate and troubleshoot on important issues for Merchants for a respective book of business, including but not limited to payment issues, portal issues, menu updates, and other advanced support issues
- Build relationships with Merchant partners by being main contact and expert for our high revenue Merchants for their support operations
- Promote retention and overall Merchant success through service and proactive outreach via phone, email or zoom call
- Prioritize and escalate issues in partnership with our teams
- Develop an expertise in how DoorDash's systems and resources work, and how to use them to promote positive outcomes for our Merchants
- Validate and track Merchant feedback to inform updates to our products and tools
Marketing and Administrative Assistant
Embassy Of Philippines, Department Of Trade And Industry
Minato-ku, Tokyo, Japan
08.2023 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Advised Japanese Corporations on investing in the Philippines.
- Promoted Trade and Investment from Japan to the Philippines.
- Attended meetings hosted by the embassy to promote the national brand of the Philippines.
- Assisted the Department of Trade and Industry attache on economic issues and policy issues.
Education
Bachelor of Arts - Policy Management, Military Security And IR
Keio University
Fujisawa, Kanagawa, Japan 04.2011 - 03.2015
Skills
Office administration
Process optimization
Meeting minutes
Spreadsheet management
Business administration
Marketing
Invoice Processing
Mail distribution
Japanese Fluency
Relationship building
Technical Support
Documentation and control
Writing reports
Customer and client relations
Legal administrative support
Timeline
Marketing and Administrative Assistant
Embassy Of Philippines, Department Of Trade And Industry
08.2023 - 10.2023
Merchant Experience Partner
DoorDash Technologies Japan
08.2021 - 08.2022
Customer Service Associate
Dow Jones Japan KK
09.2018 - 08.2021
High School Native English Teacher
Ritsumeikan Uji
09.2017 - 03.2018
Credit Controller
Expedia Inc Malaysia
10.2015 - 08.2017
Hotel Front Desk Staff
Namba First Cabin
04.2015 - 08.2015
Bachelor of Arts - Policy Management, Military Security And IR
Keio University
04.2011 - 03.2015