Tomoya Maekawa

Sales / Customer Success at sports analytics SaaS company

Main Responsibilities
・Develop annual strategies to achieve KPI (annual new revenue targets)
・Set intermediate KPIs and create quarterly action plans to ensure goal achievement
・Drive new business development in the assigned market and handle sales, customer success, and customer support for existing clients

Responsible Market

・Japan Football Association

・Japan Professional Football League

・professional clubs(J league division1-3)

all clubs are customers - connection mainly with Sporting Directors, coaches and analysts.

Achievement

・Qualified *Champions Club 3 times

*A reward trip given to members who achieved 105% of their annual target.

• Maximized revenue by servicing accounts and proposing products and services to established customers.
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Met and exceeded service level goals by identifying and achieving standards and expectations.

• Increased revenues by 110% within the first quarter as a sales Manager.
• Spearheaded the employee review processes to assess performance, build relationships and enhance sales success with Salesforce.
• Trained highly-qualified members by teaching best practices, procedures and sales strategies, in particular up-selling and cross-selling.

• Selling a cloud-ERP system for mid-market companies.
• Ranked No.1 out of 17 sales reps.
• Exceeded targeted sales goals by 115%.
• Managed a portfolio of 5 accounts that generated ARR 12 million Japanese yen.

• Increased marketing qualified leads by 200%.
• Managed paid search campaigns using Google AdWords.
• Negotiated and purchased advertising space in trade magazines and journals on behalf of several clients.

• Selling an accounting and payroll software for small business companies.
• Developed customer relationships to drive revenue growth.
• Exceeded targeted sales goals by 120%.

• Create a new web media for Japanese Students.
• Streamlined processes to increase responsiveness to breaking new stories.
• Pitched stories, brainstormed content and assigned topics to writers.