Tomoya Itoi
Front Desk
2-4-4, Minamidai, Nakano-ku,Tokyo
Summary
Dedicated Front Desk receptionist with almost 2 years of experience in industry. Always customer-friendly, quick to recognize guests' needs and present multiple solutions through teamwork, ready for going extra miles at self expense. Bilingual individual with care to the guests' language level and adjust accordingly, fluent in English and Japanese.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Front Desk Receptionist
JHAT Co. Ltd
Okachimachi, Tokyo
12.2020 - Current
- Greet and check-in guests varying from 20+ to 100+ hotels using PMS. (Tap / Innto)
- Translated several documents to English which was used company wide.
- Started as a part-timer, got recommendation and promoted to fixed-term employee within 3 month.
- Of many volunteers, chosen to sent Kyoto for helping student trips. Recruited volunteers and together created notes to share methods of attending group guests.
Night Clerk
Hotel Sincere
Kamata, Ota-Ward, Tokyo
08.2020 - 10.2020
- As a part-time Night Clerk, utilized PMS (Tap) to conduct overnight batch processing along with check-in
- Clean and maintain facility.
Housekeeping
Banff Centre of Arts and Creativity
Banff, Alberta, Canada
05.2020 - 09.2020
- Worked on cleaning team to service hotel room, conference buildings and public areas
- Was fast and reliable, finished allocated work (~10 check-out, ~20 stay rooms) with 1~2hours left
- Used spare time to check others' progress, report to SV and help teammates where needed.
Education
International A Level - Math, Physics, Design And Technology, Drama
Prince of Wales Island International School
Pulau Pinang, Malaysia 09.2017 - 06.2019
Skills
English
Japanese
Telephone etiquette
Verbal and written communication
Social perceptiveness
Problem-solving
Attention to Dtail
Hobbies
・History: General History of Japan from 16th to 20th Century, WW2 (European Theatre), Cold War
・Art: Music (Jazz, Ambient, Techno, House) , Literature (Sci-Fi)
・Sports: Running, Weights, Cycling
Timeline
Front Desk Receptionist
JHAT Co. Ltd
12.2020 - Current
Night Clerk
Hotel Sincere
08.2020 - 10.2020
Housekeeping
Banff Centre of Arts and Creativity
05.2020 - 09.2020
International A Level - Math, Physics, Design And Technology, Drama
Prince of Wales Island International School
09.2017 - 06.2019