Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Tomoko Tsubokawa

Tomoko Tsubokawa

Takasaki,12

Summary

Dynamic and results-driven professional with extensive experience at Japan Airlines as a Lead International Flight Attendant. Proven expertise in emergency management and exceptional interpersonal communication, enhancing passenger satisfaction and loyalty. Adept at mentoring teams and optimizing onboard operations, ensuring safety and efficiency in high-pressure environments. Committed to delivering outstanding service and fostering positive relationships with strong leadership and communication skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Lead International Flight Attendant

Japan Airlines Co., Ltd.
12.2012 - Current
  • Handled emergency situations calmly and effectively, prioritizing passenger safety above all else.
  • Managed inventory of on-board supplies, optimizing resource usage and reducing waste.
  • Facilitated effective communication between airline departments for smooth flight operations and enhanced customer experience.
  • Coordinated with ground staff to ensure timely turnaround of aircraft, minimizing delays and maximizing on-time performance.
  • Mentored junior flight attendants, fostering professional growth and improving overall team performance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and promptly addressing concerns.
  • Increased passenger loyalty by proactively addressing concerns and providing tailored solutions to individual needs.
  • Expedited meal services while maintaining strict food safety guidelines through careful coordination among cabin crew members.
  • Developed rapport with frequent flyers, creating lasting relationships that contributed to repeat business for the airline.

Junior Analyst

Deloitte Tohmatsu Financial Advisory LLC
06.2021 - 07.2022
  • Supported senior analysts with ad-hoc data analysis requests, ensuring accurate results were delivered in a timely manner.
  • Participated in special projects as assigned by senior leadership team members while maintaining core responsibilities as Junior Analyst.
  • Provided administrative support to senior analysts and department professionals.
  • Contributed to the development and implementation of new procedures for the analytics department, fostering a culture of continuous improvement and collaboration.
  • Analyzed data to identify root causes of problems and recommend corrective actions.

Assistant Flight Dispatcher

JAL SKY Co.,Ltd
04.2009 - 03.2010
  • Managed high-pressure situations with a calm demeanor, promptly addressing any discrepancies or changes in flight schedules.
  • Demonstrated adaptability when dealing with last-minute schedule changes or disruptions while maintaining focus on safety priorities.
  • Reduced delays and cancellations by proactively identifying potential issues and providing alternative solutions for the dispatcher team.
  • Continually updated knowledge of industry best practices and regulatory changes to maintain compliance within daily operations.
  • Collaborated with fellow dispatchers to monitor ongoing flights, making necessary adjustments for unforeseen circumstances during transit.
  • Enhanced communication between pilots, ground crew, and air traffic control by providing timely and accurate flight information.
  • Prepared daily flight plans and conducted departure and arrival briefings.

Education

English Language And Literature

Intrax International Institute
San Francisco, USA
06-2012

Bachelor of Economics -

Rikkyo University
Tokyo, Japan
09-2008

High School Diploma -

Takasaki Girls High School
Takasaki, Gumma
03-2004

Skills

  • Team leadership and crew coordination
  • Interpersonal communications and exceptional communication
  • Hospitality service expertise and VIP passenger care
  • Special needs accommodation and attention to detail
  • Training, coaching and flight attendant mentoring
  • Problem-solving
  • Multitasking and organization
  • Calm under pressure
  • Adaptability and flexibility
  • Security awareness and emergency response training
  • Emergency situations management
  • Onboard sales techniques
  • Time management mastery and schedule management
  • First aid

Certification

  • Certified a First class flight attendant of JAL - December 2016
  • Certified a Flight instructor - April 2019
  • Certified a Purser for Business and Economy class - April 2020
  • Certified a Chief purser for domestic flights - May 2023
  • Licensed an Aeronautical Radio Operator - May 2009

Languages

Japanese
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

Junior Analyst

Deloitte Tohmatsu Financial Advisory LLC
06.2021 - 07.2022

Lead International Flight Attendant

Japan Airlines Co., Ltd.
12.2012 - Current

Assistant Flight Dispatcher

JAL SKY Co.,Ltd
04.2009 - 03.2010

English Language And Literature

Intrax International Institute

Bachelor of Economics -

Rikkyo University

High School Diploma -

Takasaki Girls High School

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Tomoko Tsubokawa