Tomoko Ogura

• Provided training and support to end-users, ensuring smooth adoption of new technologies.
• Contributed to sales growth by demonstrating product expertise during client presentations and negotiations.
• Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
• Performed on-site and in-house bench-scale testing, data analysis, and reports.
• Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.

• Educated all employees on flu symptoms, illness prevention, benefits of good hygiene and smoking cessation programs.
• Delivered an array of employee health services at the company, including health screenings and immunizations.
• Collaborated with psychiatrists, support for all stages of mental health problems, including leave of absence, and return-to-work support.
• Collaborated with physicians or other licensed practitioners to arrange further medical treatment.
• Provided skilled, timely and level-headed emergency response to critically ill patients.

Surgical ward April 2013 - January 2016.

• Pre- and post-operative care, mainly in gastrointestinal and orthopedic surgeries.
• Cancer chemotherapy and radiotherapy nursing.
• Provided exceptional care to highly acute patients needing complex care such as ECG monitoring, extensive wound care and rehabilitation.

Emergency Centre February 2016 - March 2019

• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions in the emergency ward.
• The main areas of care are respiratory failure, heart failure, stroke, epilepsy, trauma.
• Maximized performance by monitoring daily activities and mentoring team members.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.