Tomoka Tanigaki

• Recruited trained, and managed teams
• Implemented work processes

• Fulfilled contractual obligations for rehearsal and day of event coordination.
• Oversaw preparation and management of event budgets to deliver at or below projected costs.
• Managed administrative logistics of events planning, event booking,
• Coordinated florists, photographers, and musicians for events.
• Update revenue to system

Duties included:

• Plan and offer domestic tour quotation and itinerary to overseas travel agent
• Sales call for overseas travel agency to promote company and Japan Tourism.
• Attended International Travel Mart for business meeting to promote company and Japan Tourism.
• Attend domestic Travel Mart for business meeting to build close relationship with supplier.
• 24 hours emergency call handle.

• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Kept detailed records of sales and customer information in Delphi systems, updating database regularly to maintain top-notch service.
• Handled customer inquiries by phone or emails and hand over to account sales in charge
• Compiled client profiles and entered information into operating system.

Duties included:

• Check the tour schedule
• Assist group for arrival and departure at hotel or at airport

(For both Incentive, Leisure and incentive group)

• Translation information from Japan to local staff
• Briefing and train tour guide
• Complain handling
• 24 Hours Emergency call
• Attend inspection tour

• Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Provided guest assistance and recommendations for tourist attractions.
• Assisted guests with check-ins, account inquiries and any additional services needed.
• Prepare the room for Japanese VIP guest.
• To check guests in at counter or in the room.
• Lobby positioning (To give information about hotelor city information)
• Concierge task (To make restaurant reservation, hotel reservation and air ticket reservation for guests.)
• Handle enquiry via email or phone call
• Training New Staff

• Assist restaurant booking enquiry from individual customer as well as travel agent.
• Seat assignments for each reservation.
• Welcomed customers and helped guest to enjoy their meal at restaurants.
• Addressed customer needs and made menu recommendations to increase sales.
• Daily cashier closing and revenue log updated