Tomoka Takeda
Yokohama, Kanagawa,43
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Ascott Japan
01.2021 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Trained new team members on company procedures, customer service and issue resolution.
- Handled assignments independently with good judgement and critical thinking skills.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Participated in hotel opening as a member of new property launch team.
Passenger Service Agent (Part Time)
Pacific Aviation
06.2019 - 06.2020
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening.
Education
Associate of Arts - Hospitality And Tourism
Edmonds Community College
Lynnwood, WA, United States06.2019
Skills
- Microsoft Office
- Documentation and Reporting
- Problem Solving
- Multitasking Abilities
- Interpersonal Skills
- Excellent Communication
- Staff Management
Timeline
Front Desk Receptionist
Ascott Japan
01.2021 - 10.2023
Passenger Service Agent (Part Time)
Pacific Aviation
06.2019 - 06.2020
Associate of Arts - Hospitality And Tourism
Edmonds Community College
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