Tomoe Ichikawa
Concierge
Kawaguchi,Saitama
Summary
Results-focused and dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Concierge
Hotel Okura Tokyo
Minato-ku, Tokyo
11.2019 - Current
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for visitors.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Flight Attendant
Delta Air Lines
Minato-ku, Tokyo
04.1996 - 07.2018
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Education
Bachelor of Arts - English Literature
Shirayuri Women's College
Tokyo 04.1990 - 03.1994
Skills
Guest services
Certification
WSET Award in Wines
Timeline
Concierge
Hotel Okura Tokyo
11.2019 - Current
WSET Award in Wines
09-2019
Microsoft Office Specialist Excel 2013
03-2019
Microsoft Office Specialist Word 2013
02-2019
Japan Sommelier Association Sommelier Excellence
11-2017
TOEIC Score 950
03-2014
Flight Attendant
Delta Air Lines
04.1996 - 07.2018
Bachelor of Arts - English Literature
Shirayuri Women's College
04.1990 - 03.1994
Class 1 Driver’s Licence
03-1990
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