Ting CHANG
Customer Service (hospitality Industry)
Room 301, 2-4-7 Aoi-cho, Izumisano-shi, Osaka, Japan
Summary
Dynamic professional with a proven track record at Hoshino Resorts, enhancing guest satisfaction and streamlining operations. Skilled in reservations management and customer service and offered strong background in customer relations and communication.
Mentorship at Osaka Bio-Medical College showcases strong work ethic and ability to bridge communication gaps, driving improvements in student support services.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Concierge/Front Desk Receptionist/Reservation Associate
Hoshino Resorts.
05.2016 - 06.2024
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Shared knowledge and expertise with new team members, providing guidance and mentorship to support their professional development.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Participated in launch of new facility.
Guidance Counselor and Public Relations
Osaka Bio-Medical College
11.2014 - 03.2016
- Served as liaison between teachers, administration, and outside agencies to ensure effective communication regarding student needs.
- Support Visa application work of Oversea Student.
- Support oversea student to open bank account, transfer notification...etc.
Education
Bachelor - Japanese Language And Literature
Fu Jen Catholic University
Taipei, Taiwan 09.2008 - 06.2013
No Degree - Diploma of Translation (Japanese And Mandarin)
Beijing Foreign Studies University
Beijing, CHINA 02.2013 - 06.2013
Skills
- Customer Service
- Reservations Management
- Telephone Etiquette
- Strong Work Ethic
- Multiple Languages
Languages
Chinese (Mandarin)
Native language
English
Upper intermediate
B2
Japanese
Advanced
C1
Chinese (Cantonese)
Beginner
A1
Spanish
Beginner
A1
Timeline
Concierge/Front Desk Receptionist/Reservation Associate
Hoshino Resorts.
05.2016 - 06.2024
Guidance Counselor and Public Relations
Osaka Bio-Medical College
11.2014 - 03.2016
No Degree - Diploma of Translation (Japanese And Mandarin)
Beijing Foreign Studies University
02.2013 - 06.2013
Bachelor - Japanese Language And Literature
Fu Jen Catholic University
09.2008 - 06.2013
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