Thwal Yuwar

•Greet and assist domestic and international guests, ensuring a warm and welcoming experience.
• Handle check-ins, check-outs, and reservations efficiently using hotel management systems.
• Provide information and support in both Japanese and English, helping international travelers with directions, recommendations, and inquiries.
• Collaborate with housekeeping and maintenance teams to address guest needs and maintain service quality.

•Assist with menu and wine explanations in both Japanese and English,take order accurately and deliver meals efficiently by maintaining high service standards

•Collaborate with kitchen staff to be timely order delivery

•Maintain cleanliness and organization of the dining area,ensuring a comfortable atmosphere for guests
• Process payments and manage billing with attention to accuracy and efficiency.

• Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.

• Introduced flexible work arrangements that improved productivity while supporting employee work-life balance.
• Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
• Directed hiring and onboarding programs for new employees.
• Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
• Calculation of employee compensation and benefits through monthly basic salary, allowances other benefits
• Representative to keep in touch with Head Office in SiriLanka
• Preparing monthly HR reports(HC report,Manpower and turnover report)

• Enhanced team productivity and customer delight through effective communication and collaboration efforts.
• Bridged language barriers between non-English staffs and clients for improved communication and service delivery.
• Conducted routine procedures of teller drawers for better cash control measures, minimizing discrepancies within the branch operations.
• Increased cross-selling success with comprehensive knowledge of bank products and services.
• Solved customer complains by fulfilling their needs and wants