Thura Kyaw Naing

■Dispatched to KERING JAPAN Co., Ltd.

• Providing IT support in store roll out of the fashion brands of Kering Group
• Arrange and organize IT devices and support Kering Group's brands onset of opening, renovation, and closing of stores
• Working closely with the store project manager and being in charge of the coordination with the stores to bring technical hands on support

• Provide Wix users with technical solutions via calls and email

• Company Overview: ANDPAD provides a number of communication management software designed to digitalize the working environment of Japanese construction industry.
• Committed to help ANDPAD teams to achieve a full visibility into the software so that they can maximize their productivity
• Handled inbound/outbound calls to provide a solution and practical usage of the application
• Gave usage guidance via phone or email to the users
• Reinforced account signup applications of the subcontractors and make amendments to the sales record
• Supported by phone for emergency log issues and user safety
• Maintained a high performance KPI 10+ inbound, 10+ outbound, 10 emails or support chat responses
• Developed familiarity with different Japanese dialects as handle inbounds from all over Japan
• For technical inquires, performed initial investigation prior to escalation to detect unusual behavior or error of the software
• Refined the knowledge of ANDPAD products and updates on regular basis in prospect of possible inquiry

• Company Overview: Customer Business / カスタマー・ビジネス・セクション - Adish is a Japanese BPO/IT company which subcontractors the help desk of an American payment processor.
• Handled 12 users technical inquiries per day, via email and chat support
• Worked together with the development team and provided technical solutions to the developers
• Assisted the preliminary application review of a Japanese credit card network
• Provided member-to-member knowledge support in English: internal help desk
• Performed API tests to make payment function and reconciled technical issues reported by the users
• Excelled at subscription related solutions and maintained the quality of support and good product knowledge, SLA and CSAT, above four stars
• Got selected out and became a person in charge of escalations - only two among 80 members in the team
• Proofread and reviewed the emails and escalation drafts: both in Japanese and English
• In control of escalations and advised the members whether they should escalate the inquiry or not

• Assisted the export procedure of organic/commercial doors
• Created materials for export custom clearance invoices, material list, HS code list, etc.
• Assisted the factory to pack the products and materials
• Reserved containers, cargos trucks for export, and packed the products and essentials components
• Applied for/logistics the parts of products and materials for the Certificate of Origin and JCC system
• Handled weekly export progress and kept the exports to the deadline
• Scheduled the business trips of the supervisors and integrated Burmese to Japanese in the local business atmosphere
• Translated product manuals to Burmese and English for the activities of overseas sales

• Edited and translated recruitment information forms
• Provided job and internship offers to job-seeking international students
• Guided job hunting seminar for the international students in Japan
• Scouted the potential candidates via the Social Media - Facebook, Twitter, etc.