Thomas Mersburgh
Kailua-Kona
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Restaurant Waiter
Proservices Hawaii
08.2019 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Informed customers about daily and seasonal specials.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supported needs of 5 person wait staff who attended to specific needs of countless customers daily for dine in restaurant with social relevancy and intentionality
Intelligence Analyst
Army Reserve
08.2020 - 01.2024
- Produced weekly multi-source intelligence reports and products for different agency customers.
- Assisted in creating daily high-level intelligence briefs for senior-level personnel.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Created useful and timely intelligence products to support field operations.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Restaurant Busser
Luana Hospitality
01.2019 - 07.2019
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining room for up to 60 guests at a time.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Self Employed Handyman
Freelance
05.2018 - 12.2019
- Executed tasks within time and budget constraints.
- Positively engaged with customers and maintained professional appearance as company representative.
- Safely and effectively handled wide range of cleaning products and solutions.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns.
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
Housekeeper
Vacation Internationale
11.2017 - 04.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Intelligence Analyst
Army
02.2014 - 10.2017
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Created useful and timely intelligence products to support field operations.
- Conducted detailed data analysis to identify patterns and trends in complex datasets.
- Verified visitor security clearances and eligibility for access into SCIFs.
- Briefed upper-level personnel on emerging threats.
- Conducted threat assessment and analysis of foreign adversaries in support of military operations.
- Utilized intelligence collection platforms and analysis techniques to identify and document intelligence gaps.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT08.2020
Associate of Science - Liberal Arts
Hawaii Community College
Kealakekua12.2013
High School Diploma -
Konawaena High School
Kealakekua06.2010
Skills
- Service Quality
- Guest Relations Management
- Food Safety Understanding
- Quality Control
- Sales Techniques
- Accurate Money Handling
- Strong Critical Thinking Capabilities
- Verbal, Interpersonal, and Written Communication
- Data Evaluation
- Maintaining Records
- Intelligence Products
- Risk Analysis
Timeline
Intelligence Analyst
Army Reserve
08.2020 - 01.2024
Restaurant Waiter
Proservices Hawaii
08.2019 - Current
Restaurant Busser
Luana Hospitality
01.2019 - 07.2019
Self Employed Handyman
Freelance
05.2018 - 12.2019
Housekeeper
Vacation Internationale
11.2017 - 04.2018
Intelligence Analyst
Army
02.2014 - 10.2017
Bachelor of Science - Business Administration
Western Governors University
Associate of Science - Liberal Arts
Hawaii Community College
High School Diploma -
Konawaena High School
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