Microsoft excel
THI LE DUNG HOANG
KEY ACCOUNT MANAGER ( KAM)
Ama
Summary
I have 8 years of experience at Unilever Vietnam where I took on various roles in the Customer Development department. Starting as a Planning Assistant after completing my undergraduate studies, I have progressed through a number of positions including Planner for the Home Care, Personal Care categories and Food, Plan Manager, Client Manager and finally Lead Account Manager (KAM) for a key account in the Modern Commerce channel.
I managed 12 product categories, over 27 brands, and more than 400 SKUs, achieving an average monthly revenue of over 6 million USD for the company. Throughout my career, I managed a strong team of over 30 office-based members and more than 200 field staff, making our team the most robust in Unilever Vietnam.
My achievements and progress were the result of relentless effort, dedication, and a strong sense of responsibility and seriousness in everything I undertook. Consequently, I was consistently recognized as a high-potential employee during annual evaluations and one of the youngest managers at Unilever Vietnam.
However, for personal reasons, I left everything I had built up in my career and moved to Japan. Here I am working part time at a company called Asia Zone Car. I'm not a formal employee, but I'm loved by my company's management and colleagues. I believe that success comes from hard work, perseverance and dedication to work. I always try to learn to improve myself and improve my knowledge. I am passionate and do not hesitate to face challenges. I also strive to keep my promises and earn the trust of my company and my colleagues. I have always believed myself to be a reliable person. With my knowledge and willingness to market, I believe I can contribute to the company. I believe that this is a good environment for me to maximize my abilities. I would be very grateful if you would give me a chance and I assure you that you will not be disappointed.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Sales Executive
AsiaZone Car
Ama
12.2019 - Current
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Clerical work (send documents to the company, create lists on Excel)
- Document creation support (PowerPoint creation, contract review, etc.)
- Sales activities (procedure instructions for customers, after-sales service, creation of promotional materials to send to customers)
Planning Manager
Unilever international Co.ltd
Hồ Chí Minh
08.2017 - 09.2019
- Drive sales performance of muticategories: Hair Care Category ( Hair shampoo and Hair conditional), Oral Care Category, Food Category, Household cleaning Category in SaiGon Co.op- the largest customer in Viet Nam modern trade.
- Reviewed historical sales trends, researched demand drivers and prepared forecast data to develop statistical forecast models and evaluate forecast results.
- Champion to minimize out of stock (OOS) in stores.
- Identified excess inventory and developed sales plans to sell inventory, reducing inventory costs.
- Managed inventory flow to meet inventory turn goals.
- Devised sales plans and inventory plans for customers by product.
- Interacted with operation sales team and marketing teams to understand demand forecast drivers.
- Assisted with internal financial planning, analysis and budgeting.
- Created new methodologies to improve planning process and results.
- Negotiated annual contracts and agreements with customers.
- Verified overall customer plans to achieve sales and operations objectives.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Category Planner
Unilever International Co.ldt
Hồ Chí Minh
08.2015 - 08.2017
- Understand customer strategy and their business plan by relevant category to ensure right approach for Unilever annual's integrated business plan.
- Understand category and brand job to be done by channel and then translate into customers and shopper's insights for trade category team to make the annual tailored business category plan by customer.
- Drive Unilever team and Operation team to deploy business plan to achieve target by month, by channel, by category, by stores.
- Build directly relationship with customers.
Category Planner
Unilever International Co.ldt
Hồ Chí Minh
08.2013 - 08.2015
- SCO channel champion - Metro Key Account
- Lead B2B Channel
- Lead Convenient store ( CVS) - a new form of supermarket opened in the Vietnamese market at that time. Coordinate with customers to open a new supermarket, including sales plan, business & contract negotiation to reach win win solutions between Unilever & the customer.
- Delivery target by month, by category.
Category Assistant
Unilever International Co.ltd
Hồ Chí Minh
10.2011 - 08.2013
- Follow up with the other department to make sure the goods have no problems, ensure the logistics such as goods, promotional goods, necessary documents to carry out the promotions in market.
- Analyze competitors.
- Analyze sales data to support planner.
- Work closely with the operation team at the supermarket.
- Enter data, prepare documents for meetings. Handle office tasks such as mail delivery, ensure necessary legal procedures with the Ministry of Industry and Trade so that the promotion program is carried out on time.
- Work with marketing department to get new sample product, send it to customer. Assist planners to work with customers to generate code for new products.
- Prepare logistics in team building sessions.
Education
Bachelor - Business English
Sai Gon University - SGU
Ho Chi Minh - Viet Nam 07.2007 - 08.2011
Skills
Sales funnel development
Business development and planning
Business networking
Staff Management
Database Management
Goals and performance
Product promotions
Sales strategy
Sales forecasting
Operations
Data analysis
Public speaking
Sales expertise
Teamwork and Collaboration
Problem-Solving
Excellent Communication
Active Listening
Training and Development
Self-Motivated
Store opening and closing
Decision-Making
Product and service sales
Strategic planning
Sales and marketing
Negotiation
Operations management
Project Management
Business Development
Contract Management
Business planning
Budgeting
Key Performance Indicators
Business administration
Improvement initiatives
Coaching and mentoring
Software
Microsoft Word
Google Drive
Microsoft Powerpoint
Adobe Persuasion
Certification
The best Planner in Unilever - 2017
Timeline
Sales Executive
AsiaZone Car
12.2019 - Current
Planning Manager
Unilever international Co.ltd
08.2017 - 09.2019
Category Planner
Unilever International Co.ldt
08.2015 - 08.2017
Category Planner
Unilever International Co.ldt
08.2013 - 08.2015
Category Assistant
Unilever International Co.ltd
10.2011 - 08.2013
Bachelor - Business English
Sai Gon University - SGU
07.2007 - 08.2011