Theodore Loomis
Logistics & Transportation
New Smyrna Beach,Florida
Summary
Experienced and detail-oriented Air transportation Supervisor with 11 years of expertise in management and coordinating air transportation operations. Seeking to leverage my coordination, communication and problem solving skills in a civilian logistics or transportation role.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Air Freight Delivery Supervisor
Air Force
06.2022 - 02.2025
- Implemented best practices from industry research findings, enhancing overall operational effectiveness within the department.
- Leveraged advanced knowledge of regulatory requirements to ensure full compliance with local, national, and international aviation standards.
- Mentored 100 junior team members, providing guidance on career development opportunities within the air transportation field.
- Enhanced communication between departments by developing and implementing a standardized reporting system.
- Developed comprehensive training programs for staff, resulting in improved performance and employee satisfaction.
- Established a positive working environment by fostering strong team morale between Japanese and military employees and providing consistent feedback on employee performance.
- Optimized cargo capacity utilization by analyzing load factors and adjusting plans accordingly.
- Coordinated efforts among multiple teams to successfully execute large-scale projects such as terminal expansions or technology upgrades.
- Increased on-time performance by closely monitoring flight schedules and proactively addressing potential delays.
- Reduced operational costs for the department through careful resource allocation and budget management.
- Managed relationships with external vendors, ensuring timely delivery of goods and services while minimizing costs.
- Managed and adjusted planned transportation activities to accommodate unexpected challenges or emergency airdrops.
- Assessed competing priorities to determine necessary supplies, vehicles and personnel to complete transport duties.
- Coordinated transport of food and medical supplies for prompt delivery to correct destination.
- Adhered to established protocols and safety procedures for loading and transporting potentially hazardous cargo.
- Fostered military transportation safety and efficiency.
- Answered phone calls and responded to customer emails.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Received new orders, prepared documentation, and assigned personnel.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Tracked and monitored vehicle performance and maintenance.
- Scheduled deliveries and pickups according to customer needs.
- Monitored and tracked dispatch communication systems.
- Monitored vehicle locations to coordinate timely arrivals.
- Communicated with customers to provide delivery updates and resolution.
- Provided customers with information on products and services.
- Utilized customer feedback to improve customer service.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Managed customer accounts and invoicing.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Assisted in resolving customer complaints and grievances.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Monitored flow of paperwork and directed information to appropriate departments.
Passenger Service Supervisor
Air Force
05.2021 - 06.2022
- Monitored security and maintained operational protocols.
- Ensured compliance with TSA policies and procedures, maintaining safety standards throughout the terminal.
- Promoted a culture of teamwork among Korean and military employees by creating team-building activities and encouraging open communication within the workplace.
- Hired, trained, and motivated 200 employees to provide exceptional passenger care and support.
- Assisted passengers with special needs or requests, providing personalized attention to ensure their comfort during travel.
- Improved baggage handling efficiency through strategic planning and coordination between departments reducing wait times by 50%.
- Maintained open communication channels between management and staff members to address concerns proactively before they impacted operations or customer experiences negatively.
- Coordinated timely departures by effectively communicating with gate agents, flight crews, and ground personnel.
- Enhanced passenger satisfaction by efficiently managing daily operations and addressing customer concerns promptly.
- Implemented operational improvements that led to reduced delays and improved on-time performance metrics for flights under supervision.
- Oversaw inventory management processes for essential supplies at the terminal level, ensuring adequate stock levels were maintained at all times without excess wastage or spoilage of resources.
- Liaised closely with security teams to enforce TSA safety protocols and ensure the well-being of passengers, staff, and airport property.
- Provided leadership to the service team, fostering a positive work environment that resulted in high employee retention rates.
- Managed team member schedules and work assignments.
- Streamlined boarding processes for a smoother travel experience, reducing wait times and increasing customer satisfaction.
- Conducted regular staff training sessions for continuous improvement in customer service skills and knowledge of airline procedures.
- Evaluated employee performance regularly, providing constructive feedback and growth opportunities as needed for continued development within the team.
- Developed shift schedules for optimal staffing levels, maximizing productivity while minimizing labor costs.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Tagged baggage and routed to appropriate location for loading and screening.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Announced flight status updates and information about gate changes over PA system.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Processed information quickly to take immediate action during unexpected or serious situations.
Air Transportation Journeyman
Air Force
07.2014 - 05.2021
- Managed priorities effectively during multiple simultaneous tasks while maintaining attention to detail under pressure-filled circumstances.
- Assisted in the safe transport of high-priority cargo, adhering to strict security protocols at all times.
- Optimized cargo loading procedures, maximizing aircraft capacity utilization and minimizing delays.
- Contributed to on-time departure records through diligent preparation and time management skills.
- Participated in quality assurance initiatives to continually improve air transportation services and maintain high levels of performance.
- Coordinated transport of 135,000 pounds of food and medical supplies for prompt delivery to correct destination.
- Managed and adjusted planned transportation activities to accommodate unexpected challenges or emergency airdrops.
- Adhered to established protocols and safety procedures for loading and transporting potentially hazardous cargo.
- Inspects airlift activities for compliance and recommends corrective actions.
- Inspects and verifies eligibility of cargo and freight shipments for airlift.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Assessed competing priorities to determine necessary supplies, vehicles and personnel to complete transport duties.
- Fostered military transportation safety and efficiency.
- Built working relationships with clients to foster loyalty and encourage repeat business.
Education
Sports Management - Psychology
Rowan College At Burlington County
New Jersey 04.2001 - Current
Skills
Problem solving and critical thinking
Strong communication and interpersonal skills
Proficient in Microsoft office and logistics software
Hazardous material handling
Hazardous cargo transport
Logistical documentation management
Hazardous cargo protocols
Cargo and passenger documentation
Teamwork and collaboration
Customer service
Problem-solving
Time management
Multitasking Abilities
Adaptability and flexibility
Effective communication
Active listening
Attention to detail
Certification
Areal Port Expeditor Load Director Course
Timeline
Areal Port Expeditor Load Director Course
04-2023
Air Freight Delivery Supervisor
Air Force
06.2022 - 02.2025
Passenger Service Supervisor
Air Force
05.2021 - 06.2022
Airman Leadership School
12-2019
Air Transportation Instructors Course
04-2019
Hazardous Materials Airlift Inspector
07-2017
Air Transportation Journeyman
Air Force
07.2014 - 05.2021
Forklift Certification
02-2014
Sports Management - Psychology
Rowan College At Burlington County
04.2001 - Current