Theodore Loomis
Logistics & Transportation
New Smyrna Beach,Florida
Summary
Experienced and detail-oriented Air transportation Supervisor with 11 years of expertise in management and coordinating air transportation operations. Seeking to leverage my coordination, communication and problem solving skills in a civilian logistics or transportation role.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Air Freight Delivery Supervisor
Air Force
06.2022 - 02.2025
- Implemented best practices from industry research findings, enhancing overall operational effectiveness within the department.
- Leveraged advanced knowledge of regulatory requirements to ensure full compliance with local, national, and international aviation standards.
- Mentored 100 junior team members, providing guidance on career development opportunities within the air transportation field.
- Enhanced communication between departments by developing and implementing a standardized reporting system.
- Developed comprehensive training programs for staff, resulting in improved performance and employee satisfaction.
- Established a positive working environment by fostering strong team morale between Japanese and military employees and providing consistent feedback on employee performance.
- Optimized cargo capacity utilization by analyzing load factors and adjusting plans accordingly.
- Coordinated efforts among multiple teams to successfully execute large-scale projects such as terminal expansions or technology upgrades.
- Increased on-time performance by closely monitoring flight schedules and proactively addressing potential delays.
- Reduced operational costs for the department through careful resource allocation and budget management.
- Managed relationships with external vendors, ensuring timely delivery of goods and services while minimizing costs.
- Managed and adjusted planned transportation activities to accommodate unexpected challenges or emergency airdrops.
- Assessed competing priorities to determine necessary supplies, vehicles and personnel to complete transport duties.
- Coordinated transport of food and medical supplies for prompt delivery to correct destination.
- Adhered to established protocols and safety procedures for loading and transporting potentially hazardous cargo.
- Fostered military transportation safety and efficiency.
- Answered phone calls and responded to customer emails.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Received new orders, prepared documentation, and assigned personnel.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Tracked and monitored vehicle performance and maintenance.
- Scheduled deliveries and pickups according to customer needs.
- Monitored and tracked dispatch communication systems.
- Monitored vehicle locations to coordinate timely arrivals.
- Communicated with customers to provide delivery updates and resolution.
- Provided customers with information on products and services.
- Utilized customer feedback to improve customer service.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Managed customer accounts and invoicing.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Assisted in resolving customer complaints and grievances.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Monitored flow of paperwork and directed information to appropriate departments.
Passenger Service Supervisor
Air Force
05.2021 - 06.2022
- Monitored security and maintained operational protocols.
- Ensured compliance with TSA policies and procedures, maintaining safety standards throughout the terminal.
- Promoted a culture of teamwork among Korean and military employees by creating team-building activities and encouraging open communication within the workplace.
- Hired, trained, and motivated 200 employees to provide exceptional passenger care and support.
- Assisted passengers with special needs or requests, providing personalized attention to ensure their comfort during travel.
- Improved baggage handling efficiency through strategic planning and coordination between departments reducing wait times by 50%.
- Maintained open communication channels between management and staff members to address concerns proactively before they impacted operations or customer experiences negatively.
- Coordinated timely departures by effectively communicating with gate agents, flight crews, and ground personnel.
- Enhanced passenger satisfaction by efficiently managing daily operations and addressing customer concerns promptly.
- Implemented operational improvements that led to reduced delays and improved on-time performance metrics for flights under supervision.
- Oversaw inventory management processes for essential supplies at the terminal level, ensuring adequate stock levels were maintained at all times without excess wastage or spoilage of resources.
- Liaised closely with security teams to enforce TSA safety protocols and ensure the well-being of passengers, staff, and airport property.
- Provided leadership to the service team, fostering a positive work environment that resulted in high employee retention rates.
- Managed team member schedules and work assignments.
- Streamlined boarding processes for a smoother travel experience, reducing wait times and increasing customer satisfaction.
- Conducted regular staff training sessions for continuous improvement in customer service skills and knowledge of airline procedures.
- Evaluated employee performance regularly, providing constructive feedback and growth opportunities as needed for continued development within the team.
- Developed shift schedules for optimal staffing levels, maximizing productivity while minimizing labor costs.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Tagged baggage and routed to appropriate location for loading and screening.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
- Announced flight status updates and information about gate changes over PA system.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Processed information quickly to take immediate action during unexpected or serious situations.
Air Transportation Journeyman
Air Force
07.2014 - 05.2021
- Managed priorities effectively during multiple simultaneous tasks while maintaining attention to detail under pressure-filled circumstances.
- Assisted in the safe transport of high-priority cargo, adhering to strict security protocols at all times.
- Optimized cargo loading procedures, maximizing aircraft capacity utilization and minimizing delays.
- Contributed to on-time departure records through diligent preparation and time management skills.
- Participated in quality assurance initiatives to continually improve air transportation services and maintain high levels of performance.
- Coordinated transport of 135,000 pounds of food and medical supplies for prompt delivery to correct destination.
- Managed and adjusted planned transportation activities to accommodate unexpected challenges or emergency airdrops.
- Adhered to established protocols and safety procedures for loading and transporting potentially hazardous cargo.
- Inspects airlift activities for compliance and recommends corrective actions.
- Inspects and verifies eligibility of cargo and freight shipments for airlift.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Assessed competing priorities to determine necessary supplies, vehicles and personnel to complete transport duties.
- Fostered military transportation safety and efficiency.
- Built working relationships with clients to foster loyalty and encourage repeat business.
Education
Sports Management - Psychology
Rowan College At Burlington County
New Jersey 04.2001 - Current
Skills
Problem solving and critical thinking
Certification
Areal Port Expeditor Load Director Course
Timeline
Areal Port Expeditor Load Director Course
04-2023
Air Freight Delivery Supervisor
Air Force
06.2022 - 02.2025
Passenger Service Supervisor
Air Force
05.2021 - 06.2022
Airman Leadership School
12-2019
Air Transportation Instructors Course
04-2019
Hazardous Materials Airlift Inspector
07-2017
Air Transportation Journeyman
Air Force
07.2014 - 05.2021
Forklift Certification
02-2014
Sports Management - Psychology
Rowan College At Burlington County
04.2001 - Current
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