Tetsuya Yamane
Shinohashi, Koto-ku, Tokyo,13
Summary
Dynamic professional with a proven track record at Indeed Japan, excelling in customer service and problem-solving. Adept at building strong client relationships and enhancing satisfaction through effective communication. Recognized for adaptability and teamwork, consistently driving repeat business and positive feedback while managing high-volume inquiries with composure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SBS Client Optimization
Indeed Japan Co., Ltd.
07.2024 - Current
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Resolved customer inquiries through phone, email, and live chat, ensuring timely support.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume inbound calls while maintaining composure and professionalism under pressure.
Retail Sales Expert
Mega-think K.K.
07.2023 - 06.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Resolved customer complaints effectively, promoting satisfaction and loyalty through excellent service.
- Contributed ideas during staff meetings for improving store operations, resulting in enhanced efficiency and productivity among team members.
Store Specialist
Apple Japan LLC
11.2018 - 03.2021
- Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Assisted in training new staff on operational procedures and product knowledge.
- Provided exceptional customer service, resolving inquiries and enhancing customer satisfaction.
- Increased sales revenue by effectively upselling and cross-selling retail products to customers.
- Delivered engaging demonstrations of products to enhance customer understanding and drive sales.
- Collaborated with team members to develop and implement effective presentation techniques.
Education
Bachelor - English Literature
Hiroshima Shudo University
Hiroshima, Hiroshima-shi, Asaminami-kuBachelor - Management
Sanno University
Todoroki, Setagaya-ku, Tokyo09-2025
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Flexible and adaptable
- Multitasking Abilities
- Computer skills
- Active listening
- Complaint handling
- Customer education
- Client relationship building
Certification
- TOEIC Score: 860 (July 2024)
- Eiken (Test in Practical English Proficiency): Grade Pre-1 (March 2024)
- Driver's License (February 2015)
Additional Information
- AI Utilization & Prompt Engineering
Possess a strong interest and practical experience in AI application.
Currently a member of the internal AI Utilization Promotion Department at Indeed Japan.
Received an award in an internal AI Prompt Contest for developing a business-operations prompt utilizing Gemini. - Video Production & Social Media
Confident in professional video production and SNS (Social Media) video creation skills.
Manage social media accounts with a combined total of over 40,000 followers.
Proven track record of producing SNS advertising videos (primarily short-form) commissioned by corporate clients. - Productivity Tools: Proficient in Google Workspace and Apple iWork suite.
- Collaboration & CRM: Experienced user of Slack for team communication and Salesforce for customer relationship management
Languages
Japanese
Native language
English
Upper intermediate
B2
Timeline
SBS Client Optimization
Indeed Japan Co., Ltd.
07.2024 - Current
Retail Sales Expert
Mega-think K.K.
07.2023 - 06.2024
Store Specialist
Apple Japan LLC
11.2018 - 03.2021
Bachelor - English Literature
Hiroshima Shudo University
Bachelor - Management
Sanno University