Terumi Ono

Company Overview

• Business: Support services for corporations and individuals looking to expand into Malaysia
• Capital: 650 USD
• Employees: 3

Responsibilities

• Comprehensive phone handling
• Preparing quotations
• Developing new business opportunities
• Consulting services
• Supporting expatriates
• Team management

Key Achievements

• Achieved 20% growth in acquiring new clients
• Processed 50 cases monthly
• Maintained an 85% contract success rate
• Provided support to numerous companies expanding overseas

Skills Utilized

• Listening Skills: Accurately identifying client needs and responding effectively
• Communication Skills: Building strong relationships with clients from various countries
• Language Skills: Facilitating business with international clients in English

Personal Strengths
Flexibility and Adaptability:
Leveraged experience in international business environments to understand diverse cultures and values, ensuring successful execution of tasks. Notably, I analyzed the local market to provide accurate information to clients seeking to enter the Malaysian market, which enhanced customer satisfaction and contributed to repeat business and increased revenue.

Company Overview

• Business: Web marketing operations in Kuala Lumpur, Malaysia
• Capital: N/A
• Employees: 80
• Created content strategies for digital media.

Job description:

• Optimized website content and images to improve search engine rankings.
• Conducted market research and competitor analysis to inform search marketing strategies.
• Monitored and evaluated website analytics to identify trends and opportunities for improvement.

Company Overview

• Business: Implementation of ERP and other operational systems for local and Japanese businesses in North America
• Capital: N/A
• Employees: 70

Job description:

• Reported regularly to managers on project budget, progress, and technical problems.
• Worked with senior leadership to complete complex projects on time and under-budget.
• Handled administrative duties and filings.
• Completed multiple tasks simultaneously to optimize project completion.

Company Overview

• Business: Passenger service operations for JAL Group flights at Narita International Airport
• Capital: 100 million JPY
• Employees: 3,004

Responsibilities

• Managed crowd control during peak times, ensuring an orderly boarding process for all passengers.
• Assisted in managing the airline''s VIP lounge, ensuring guests enjoyed a comfortable stay before their flights.
• Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.