Mayu Takazawa
IT Engineer
Tokyo
Summary
Driven IT Engineer with proven track record at ManpowerGroup Experis. Enhanced customer satisfaction by resolving IT issues efficiently and learning basics of embedded systems.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level recruiter position. Ready to help team achieve company goals and utilize my communication skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
IT Engineer
ManpowerGroup Experis
2024.04 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Learning C language by control LED lights on Raspberry Pi Pico.
Business Promotion Department
GMO Brand Security
2023.01 - 2023.11
- Identifying and reporting illegitimate products promoted by third parties.
- Providing partner companies with domain names.
- Making invoices for orders.
Education
Bachelor of Arts - Communication Studies - Production Truck
Temple University
Tokyo 2022.01 - 2024.05
Associate of Arts - Tourism And Hospitality Management
George Brown College
Toronto, Canada 2019.09 - 2021.04
Skills
IT Documentation
Technical Support
Embedded systems
Communication skills
Detail Oriented
Languages
Japanese
Native language
English
Proficient
C2
Timeline
IT Engineer
ManpowerGroup Experis
2024.04 - Current
Business Promotion Department
GMO Brand Security
2023.01 - 2023.11
Bachelor of Arts - Communication Studies - Production Truck
Temple University
2022.01 - 2024.05
Associate of Arts - Tourism And Hospitality Management
George Brown College
2019.09 - 2021.04
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