TATIANAMIEKO TSUMURA

• Provided patient education.
• Attended required continuing education and team meetings.
• Improved and developed knowledge through continuing education courses and seminars.

• Set up machines to start production cycles and controlled machine settings.
• Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
• Performed quality assurance tasks to promote accuracy and minimize mistakes.
• Recognized upset conditions, determining cause, and took appropriate corrective action.
• Conducted inspection of in-process or finished product.
• Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
• Performed quality checks to identify finish discrepancies.

• Delivered clerical support by handling range of routine and special requirements.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Monitored security to help maintain equipment, data and information safety.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Maintained and updated office records, both digital and physical.
• Input data into spreadsheets and databases.
• Purchased and maintained office supplies.
• Edited documents to keep company materials free of grammar errors.
• Printed, edited and checked the labels for the products.

• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Monitored security to protect employees, customers and property.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained confidentiality of sensitive data and followed data entry procedures and standards, ensuring compliance with regulatory requirements and protecting sensitive information.

I engaged in part-time work with the Iwata City Social Welfare Council, primarily handling loan and subsidy procedures for foreigners during the COVID-19 pandemic.

My responsibilities included interpreting and translating between Japanese, English, and Portuguese, creating loan application documents, managing phone calls, corresponding with social welfare, composing letters for missing documents, and transitioning to electronic filing for efficiency.

Note: During the same period, I worked as a childcare provider at HUG ME International School Hamamatsu. My duties involved using the school's tablet for student attendance records, creating daily activity reports for parents, caring for children, and teaching English through daily activities such as reading books, singing, and instructing on the alphabet. Instruction and communication with the children were conducted exclusively in English, while interactions with Japanese staff were in Japanese.

• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Increased sales by offering advice on purchases and promoting additional products.
• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
• Demonstrated features, answered questions and offered solutions.
• Responded to in-person and telephone requests for information about company offerings.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Used customer insights to develop innovative sales strategies to increase sales.
• Generated new leads through networking and attending industry events.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Negotiated contracts with clients and developed relationships with key personnel.
• My responsibilities included creating insurance design documents, presenting insurance plans to clients, planning customer visits and store events, and handling phone inquiries. Due to the COVID-19 pandemic, remote work was prevalent during this period.