Taryn Watanabe
Mililani
Summary
Recent graduate with a degree in Public Health: Health Sciences and a minor in Business Administration. Offering diligent and detail-focused approach, ready to learn and excel in contract management. Brings strong research and analytical skills and ready to use and develop strategic thinking and negotiation skills in Contract Specialist role.
Overview
2
2
years of professional experience
Work History
Medical Support Assistant (GS-05)
Defense Health Agency
03.2024 - Current
- Responsible for overseeing and supporting 3 brigade Soldier Center Medical Home clinics housing over 20 providers and 18 battalions along with behavioral health consultants and clinical pharmacists through MSA duties. Perform administrative duties and customer service assigned for the proper and timely treatment of patients.
- Collaborate and communicate effectively with medical clinicians across multiple disciplines including but not limited to: medical doctors, nurse practitioners, physician assistants, behavior health consultants, social workers, clinical pharmacist and nursing staff to ensure medical care to patient is met.
- Utilize various office automation software programs such as Teams, Excel, Word, etc.
- Responsible for scheduling, rescheduling and canceling appointments and/or consults.
- Processing direct incoming messages from patients through MHS Genesis patient portal and complete request or coordinate with care team as appropriate. Monitor the electronic wait list, preparing for clinic visits. Manage and clear messaging and scheduling pool (Electronic waiting list).
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Knowledge of security practices for safeguarding classified patient information. Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Initiate physical exam packets (for schools, ETS, Chapter, and Retirement), direct soldiers to the locations they need to go in order to complete packets. Collect completed packet, ensure completeness and accuracy of packet and schedule appointment. File packets under appropriate unit box and submit message in the administrative pool.
- Created standardized cover sheet for physical exam packets (to support all three clinics)
which include directions, locations and hours of operation for all locations necessary to complete packet. It also includes laboratory and other assessments required for the specific physical exam being completed - Triage sick-call/walk-in patients to appropriate clinics and/or units. Follow guidelines and triage when appropriate. Process emergency/non-emergency transfers to urgent care or other private hospitals/emergency rooms. Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Independently perform work in conformance with all directives, regulations and policies while maintaining open communications with others. Able to prioritize time sensitive tasks in order to meet deadlines while still being compliant in processes, policies and regulations.
- Created mass Excel spreadsheet for clinics to effectively communicate changes in schedules/ provider availability.
- Initiated and created a standardized check out form for all providers utilize by handing to patients after appointments for patients to understand plan of action discussed during appointment and for front desk to assist with any follow up appointments that might be necessary.
- Able to manage job responsibilities as well as work independently with little supervision. Manage priorities and deadlines while adjusting flow of work to meet team and patients needs.
Child and Youth Program Assistant (CY-01/02)
Child Youth Services (Department of Defense: NAF)
01.2023 - 03.2024
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Connect with children through skill building activities to reach cognitive regulation, emotion and interpersonal skills. Cares for special needs children, and youth
- Assist in planning, coordination and conducting activities for program participants. Create a welcoming environment that promotes positive interactions. Briefs staff, management, and parents on activities.
- Maintain active oral and written communication between children, parents, and management. Solve problems by analyzing behavior and facts to in order to recommend solutions to management
Patient Service Representative
Queens University Medical Group
07.2022 - 01.2023
- Responsible for scheduling appointments, rescheduling and canceling appointments and/or consults as well as entering no-show information
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements. Knowledge of security practices for safeguarding classified patient information.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Maintain, transfer and dispose of patient records and files (electronic and paper) for provision of similar or related services in accordance with HIPAA regulations.
- Provide front desk duties to over 10 providers under multiple disciplines including; internal medicine, OBGYN and pediatrics.
- Ability to communicate effectively as well as present facts to other supervisory staff.
- Checked in patients for their appointment, scan incoming paperwork, prep patients for appointments. Verify, update, and input insurance information into patient chart. Ensuring encounter forms are completed in order for providers to obtain appropriate credit. Scan in identification cards and insurance card into patient chart.
- Point of contact between healthcare provider and patients. Ensure all paper records files are compliant with records management. Assist in identifying individuals at risk andconnecting them with appropriate health care professional or appropriate support resources. Perform administrative duties and customer service assigned for the proper and timely treatment of patients. Analyze concerns from patients and colleagues in order to conduct solutions to bring forward to management.
- Screen/receive phone calls and voicemails in a courteous and timely manner. Determine the nature of request in order to appropriately collect information to verify, extract, and summarize data to facilitate use.
- Knowledge and proficiency in learning new office automation software programs like EPIC
- Able to work independently, with little to no supervision. Maintained deadlines and prioritized time-sensitive tasks.
Education
Bachelor of Science - Public Health: Health Sciences, Business Administration
Portland State University
1085 Broadway Ave Portland, OR 9720106-2022
High School Diploma -
Mililani High School
95-1200 Meheula Parkway, Mililani, HI 9678905-2018
Skills
- Oral and written communication
- Quality Assurance
- Typing (65 WPM)
- Microsoft Office (Excel, PowerPoint, Outlook)
- Adaptability
- Customer Service
- EPIC Healthcare Software
- MHS Genesis Healthcare Software
Timeline
Medical Support Assistant (GS-05)
Defense Health Agency
03.2024 - Current
Child and Youth Program Assistant (CY-01/02)
Child Youth Services (Department of Defense: NAF)
01.2023 - 03.2024
Patient Service Representative
Queens University Medical Group
07.2022 - 01.2023
Bachelor of Science - Public Health: Health Sciences, Business Administration
Portland State University
High School Diploma -
Mililani High School
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