Tanaka Rena
Gold Coast,QLD
Summary
Friendly and Dedicated professional with several years of customer service and management experience from Japan. Outgoing team player that is willing to try everything and loves to help and lead others. High attention to detail and can easily adapt to new situations.
Overview
13
13
years of professional experience
Work History
Cocktail Waitress
1oak tokyo
Tokyo, Japan
11.2017 - 12.2024
- Checked identification of patrons when appropriate before serving alcohol beverages.
- communicated and collaborated with staff to ensure a harmonious workplace.
- Provided excellent customer service by anticipating guest needs and responding quickly to requests.
- Trained new staff on proper cocktail serving techniques, procedures and etiquette.
- ensured rules on safe and appropriate drinking behavior.
- Utilized problem-solving skills to resolve customer complaints in an efficient manner.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Calculated charges, issued table checks, and collected payments from customers.
Whitening Salon Manager
Whitening lounge yokosuka
Kanagawa, Japan
04.2021 - 11.2024
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Developed policies and procedures to ensure customer satisfaction and safety standards were met.
- Coordinated with customers to finalize a tailored program to best suit the customer
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Designed creative posts for social media to drive store promotion
Waitress
Zushi beach
Kanagawa, Japan
07.2011 - 08.2022
- Waitress and bartender at a busy beach house restaurant and bar
- Took orders for food and drinks and delivered them to guests.
- Communicated daily specials to customers.
- Assisted in seating guests at tables or booths.
- Monitored guests' alcohol consumption levels and checked ID for underage drinking
Call Center Attendant
Hikari internet Ltd.
Tokyo, Japan
04.2014 - 08.2018
- Assisted clients in completing forms and applications for programs offered by the center.
- Greeted customers and provided them with information on the center's services.
- explained and recommended the different internet plans best suited to the customer
Jewelry Shop Assistant
Avalanch
Tokyo, Japan
11.2016 - 12.2017
- Provided information about products and services to customers.
- Processed returns, exchanges, refunds according to company policy.
- Operated the cash register to process customer purchases accurately and efficiently.
- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
- designed posts for social media
- promoted the stores merchandise by wearing the products and uploading photos for social media
Weitress
Izakaya chu-ko
Kanagawa, Japan
03.2013 - 03.2014
- waitress at a local izakaya restaurant in Yokosuka, japan
- Developed positive relationships with regular customers through friendly conversation.
- performed basic duties such as cleaning, bussing tables, taking orders and payment
- helped with food preparation
- created customer beverages precisely according to recipes.
Education
High School Diploma -
Yokosuka Meikou High School
Yokosuka04-2014
Skills
- Customer service
- Cash handling
- Staff training
- Alcohol compliance
- Menu knowledge
- Social media marketing
- Team collaboration
- Time management and Problem solving
- Management skills
Working Holiday Visa (subclass 417)
- Started on 24th May 2025
Languages
Japanese
First Language
English
Intermediate (B1)
B1
References
References available upon request.
Timeline
Whitening Salon Manager
Whitening lounge yokosuka
04.2021 - 11.2024
Cocktail Waitress
1oak tokyo
11.2017 - 12.2024
Jewelry Shop Assistant
Avalanch
11.2016 - 12.2017
Call Center Attendant
Hikari internet Ltd.
04.2014 - 08.2018
Weitress
Izakaya chu-ko
03.2013 - 03.2014
Waitress
Zushi beach
07.2011 - 08.2022
High School Diploma -
Yokosuka Meikou High School
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