Tamara Segrest
APO, AP,PA
Summary
I am currently seeking employment with an established company
where personal and professional growth is encouraged through
the training and support of further education. My goals are
supported by my passion for education and extensive customer
service experience.
Overview
15
15
years of professional experience
Work History
Advanced Program and NTC Coordinator
University Of Maryland Global Campus Asia
12.2023 - Current
- Promoted from Program & NTC Coordinator to advanced which added the following additional duties.
- Assisted with training and mentoring new staff.
- Supported the scheduling of term schedules for the site.
- Lead special projects, events, and marketing initiatives.
Program & National Test Center Coordinator
University Of Maryland Global Campus Asia
08.2022 - 11.2023
- Provided academic and administrative support services.
- Documented learner interactions through Customer Relations Managements System to include follow up activities.
- Proficient in PeopleSoft and Salesforce applications.
- Collaborated with host military Education Services Officer and Education Center staff.
- Managed and participated in marketing activities in the local area.
- Tracked enrollments and student interest.
- Assisted military learners with processing military documentation such as tuition assistance.
- Assisted learners with Financial Aid.
- Proctor for National Test Center supporting the demands of the local community.
- Maintained NTC training, certifications, and equipment.
Bakery Associate
HEB Grocery Company
04.2016 - 03.2021
- Provided customer service.
- Assisted with product production.
- Completed opening and closing procedures.
- Stocked product.
- Maintained product inventory.
Bartender
Jailhouse Saloon
04.2014 - 06.2019
- Provided customer service.
- Engaged in key holder responsibilities.
- Completed opening and closing procedures.
- Managed stock and inventory.
HTA Sales Agent
Expert Global Solutions
07.2014 - 09.2015
- Coordinated incoming calls.
- Maintained call center customer database.
- Sold additional services by recognizing opportunities to upsell accounts.
- Resolved problems by clarifying issues.
- Researched and explored answers and alternative solutions.
General Manager
Haibusa Inc.
01.2013 - 07.2014
- Assisted customers with product selection.
- Completed nightly bank deposits.
- Managed staffing responsibilities.
- Conducted employee training and scheduling.
- Managed inventory and loss prevention.
- Managed payroll.
Volunteer Camp Counselor
Girls Rock Camp
07.2012 - 07.2013
- Assisted with musical instruction.
- Conducted stage set up.
- Provided mentorship for camp attendees.
Pharmacy Inventory Associate
Walmart
03.2011 - 10.2011
- Replenished and organized merchandise.
Sales Representative
Custom Cultured Marble
01.2009 - 03.2010
- Prepared client estimates
- Completed mobile payment collection and deposits.
Education
Bachelor of Science - Psychology
University of Houston- Downtown
Houston, TX05.2022
Associate of Arts -
Lone Star College
Kingwood, TX05.2020
Skills
- Basic Office and Clerical Skills
- Proficient in Customer Service
- Comfortable in Fast Paced Environments
- Detail Oriented
- Excellent Interpersonal Skills
- Computer Skills
- Leadership Experience
- Efficient Communication
- Problem Solving
- Time Management
Timeline
Advanced Program and NTC Coordinator
University Of Maryland Global Campus Asia
12.2023 - Current
Program & National Test Center Coordinator
University Of Maryland Global Campus Asia
08.2022 - 11.2023
Bakery Associate
HEB Grocery Company
04.2016 - 03.2021
HTA Sales Agent
Expert Global Solutions
07.2014 - 09.2015
Bartender
Jailhouse Saloon
04.2014 - 06.2019
General Manager
Haibusa Inc.
01.2013 - 07.2014
Volunteer Camp Counselor
Girls Rock Camp
07.2012 - 07.2013
Pharmacy Inventory Associate
Walmart
03.2011 - 10.2011
Sales Representative
Custom Cultured Marble
01.2009 - 03.2010
Bachelor of Science - Psychology
University of Houston- Downtown
Associate of Arts -
Lone Star College
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