Takeshi Kato
Kawanishi
Summary
Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service and travel industry. Resourceful Operations Executive with over 2 years of experience working in domestic and international positions.
Overview
2
2
years of professional experience
Work History
Client Operations Executive
Hotelbeds
07.2024 - Current
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations
- Leveraged meeting minutes to measure progress and accountability
Customer Experience Specialist
Agoda
12.2022 - 06.2024
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities
- Documented customer interactions in internal database to maintain customer service history details
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution
Education
Global Studies -
California State University San Marcos
05.2022
Global Studies -
MiraCosta College
05.2019
Skills
- Computer literacy
- Customer service
- Time management
- Microsoft word
- Communication skills
- Employee engagement
- Teamwork and collaboration
- Employee relations
- Logistics
Timeline
Client Operations Executive
Hotelbeds
07.2024 - Current
Customer Experience Specialist
Agoda
12.2022 - 06.2024
Global Studies -
MiraCosta College
Global Studies -
California State University San Marcos
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