Takeaki Ito
Customer Service
1523-271 Mase, Tsukuba,Ibaraki
Summary
Driven by a results-focused approach, I leveraged my problem-solving abilities and excellent communication skills at Startek Malaysia to enhance customer satisfaction and reduce call times. My experience spans customer service, technical support, and team training, demonstrating a proven track record in improving operational efficiency and customer engagement. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Startek Malaysia
12.2023 - 09.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
Service Engineer
Mayekawa Mfg. Co., Ltd.
06.2023 - 12.2023
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Performed periodic testing of all networks and systems.
- Resolved customer complaints in prompt, polite and professional approach.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Performed troubleshooting and repair for complex electrical equipment.
- Worked with diverse types of weather and ground conditions.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Shipping Manager
ZOZO, Inc.
05.2021 - 05.2023
- Organized storage areas to optimize materials movements and minimize labor hours.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Pulled, verified, and packaged items for shipment.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Oversaw marketing communications, advertising and events.
- Conducted regular audits of shipping procedures, identifying areas for improvement and implementing corrective actions.
- Improved workflow efficiency through the implementation of cross-training programs within the shipping department.
- Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Education
High School Diploma -
Shoyo Gakuen High School
Kashiwa, Japan 04.2001 -
Skills
Customer Relationship Management
Customer Needs Assessment
Issue Escalation
Payment management
Complaint Handling
Online chat and email
Relationship Building
Call center experience
Team Collaboration
Live chat support
Technical Support
Presentation Skills
Troubleshooting
Team training and development
Documentation and notes
Queue management
Employee Performance Management
Customer Service
Problem-solving abilities
Excellent Communication
Problem-Solving
Computer Skills
Time Management
Multitasking
Understanding Customer Needs
Inbound Call Management
Call Center Operations
Microsoft Office
English Fluency
LiveChat Messaging
Billing Adjustments and Refunds
Excellent Listening Abilities
Written Translation
Language Localization
Customer Engagement
Reservation Management
Cash Management
Store maintenance
Supply Ordering
Issue and Complaint Resolution
Languages
Japanese
Native language
English
Upper intermediate
B2
Making Music, Playing Piano
I have been making music for more than 5 years with a software called Logic Pro X, and have been uploading it on Music streaming services such as Spotify, Apple Music, YouTube Music and so on.
About the piano, I have been self-teaching and playing it for 10 years.
Timeline
Customer Service Executive
Startek Malaysia
12.2023 - 09.2024
Service Engineer
Mayekawa Mfg. Co., Ltd.
06.2023 - 12.2023
Shipping Manager
ZOZO, Inc.
05.2021 - 05.2023
High School Diploma -
Shoyo Gakuen High School
04.2001 -