Takako Umetsu

Answer customer questions regarding products, pricing and availability.
Building strong relationships with customers and providing insightful product recommendations increases sales revenue.
Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

・INVOICE and PACKING LIST preparation, Import-Export customs clearance arrangements, Tri-nation trade, Correspondence (English documents to and from overseas), Business e-mail (to external parties)

・Main trading countries: China, Hong Kong, Indonesia, Philippines, Thailand

・Update of Wholesale website, creation and publication of store news, processing of images by Photoshop, extraction of combined data, shipping of photographed samples, shipping of customer gifts, and answering phone calls.
・Main trading sites: Amazon, Rakuten, Marui, Yahoo, Lumine, Lohaco, @Cosme

• Connect customer PCs remotely, set up printers, plotters, and other devices, configure various PCs, deal with network

• Involved in the Adachi Ward version of the national project Premium Gift Certificates from its launch, working with the staff in charge of systems and management positions.
• In addition, he is in charge of coordinating the three departments of call center, counter service, and office processing for dispatched employees, as well as training for new employees.

• Windows 10 setup, kitting, installation and fault handling, etc.
  Completed software updates and assessed security patches for optimized computer use.

• Developed strong relationships with customers by delivering exceptional service and establishing trust.
• Collaborated with cross-functional teams to resolve complex customer issues, ensuring timely solutions.

• I attended a web designer school and then worked as a web designer.
• Designed user interface to meet client specifications,
• Coordinated copywriting and designed images to craft website content.

• At an aromatherapy shop, we created POP for lecturers and price tags to attract customers

• Collaborated with team to determine application requirement specifications.
• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.

• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
• Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.