Hiroshi Takahashi
Salesforce Customer Success
Ichihara,43
Summary
・Engaged in overseas sales and export business for the manufacturing industry, and achieved the annual order target (240 million yen/year) for the customer in charge for the past three years (2019-2021).
・Participated in the Salesforce implementation project, acquired knowledge through self-study from scratch to establishment and contributed to improving standard functions as an Salesforce administrator.
・Supporting design team and quality management teams who are implementing the Financial Service Cloud as a PMO, a tester, a design assistant making use of my Salesforce knowledge that I have exprienced.
Overview
8
8
years of professional experience
16
16
Certifications
3
3
Languages
Work History
Customer Success Engineer
Seraku CCC
03.2023 - Current
- Assigned as a PMO since the Requirement Decision phase and contributed to improving to manage tasks that were unorganized.
- Revised UI platform (dynamic page layouts, formula field revisions, reports etc.) corresponding to user demands to assist Design team.
- Reviewed unit test documents and evidences whether there is consistency between each document and evidence to assist Quality Management team.
- Conducted Monkey Test in developer org to check usability whether there are impairments and issue the impairments if they have been found.
Global Sales
The ITAYA Engineering Ltd.
11.2015 - 02.2022
- Led a high-performing sales team to achieve and exceed set targets consistently over 2 years (2019-2022).
- Established long-term client relationships through exceptional customer service and strategic account management.
- Developed strong relationships with industry influencers and stakeholders to leverage networking opportunities for business expansion.
- Engaged in Salesforce Administrator for 2 years since introducing Sales Cloud.
Education
Bachelor of Arts - International Communication
Kanda University of International Studies
Chiba, Japan09.2015
Skills
Customer Retention Strategies
undefinedCertification
Test of Proficiency in Korean(TOPIK) Level-6
Timeline
Salesforce Certified User Experience(UX) Designer
03-2024
Salesforce Certified Advanced Administrator
03-2024
Salesforce Certified OmniStudio Consultant
03-2024
Salesforce Certified AI Associate
11-2023
Tableau Desktop Specialist
11-2023
Salesforce Certified Field Service Consultant
10-2023
Salesforce Certified Marketing Account Engagement Specialist
09-2023
Salesforce Certified Marketing Account Engagement Consultant
09-2023
Salesforce Certified Experience Consultant
09-2023
Salesforce Certified Sharing and Visibility Architect
08-2023
Salesforce Certified Platform App Builder
08-2023
Salesforce Certified Data Architect
07-2023
Salesforce Certified Service Cloud Consultant
05-2023
Salesforce Certified Sales Cloud Consultant
05-2023
Customer Success Engineer
Seraku CCC
03.2023 - Current
Salesforce Certified Administrator
03-2023
Test of Proficiency in Korean(TOPIK) Level-6
11-2022
Global Sales
The ITAYA Engineering Ltd.
11.2015 - 02.2022
Bachelor of Arts - International Communication
Kanda University of International Studies
Similar Profiles
Yuichiro NishikawaYuichiro Nishikawa
Support Engineer at SerakuSupport Engineer at Seraku
Yulya MiniyarovaYulya Miniyarova
Estimating Automation Analyst at CCC Intelligent SolutionsEstimating Automation Analyst at CCC Intelligent Solutions
VALENTINUS PAULUSVALENTINUS PAULUS
Customer Care Agent at Telecom Namibia (CCC)Customer Care Agent at Telecom Namibia (CCC)
MICHIRU KAGEYAMAMICHIRU KAGEYAMA
Nurse at SBC Medical CompanyNurse at SBC Medical Company
Omar UsmaniOmar Usmani
Head Teacher at Interac Kanto North - Chiba BranchHead Teacher at Interac Kanto North - Chiba Branch